Service & Warehouse Coordinator

Facility Solutions Group•Blue Ash, OH

12d•Onsite

About The Position

Facility Solutions Group (FSG Electric) is seeking a dependable, organized Service & Warehouse Coordinator to support its service team and daily branch operations. The role combines service scheduling and dispatch, hands-on warehouse support, and administrative coordination. The coordinator connects customers, technicians, and vendors by coordinating service calls, preparing materials, and keeping records accurate. Experience in both dispatch and warehouse operations is not required; training may be provided in the area where the candidate has less experience. The position is full-time and on-site at the facility in Blue Ash, Ohio. The required schedule is Monday through Friday, 7 a.m. to 5 p.m. Pay is $20–$25 per hour, based on experience. Candidates must have a valid driver’s license and be able to pass drug and background screens.

Requirements

High school diploma or General Education Degree.
One year of experience in scheduling or dispatching.
Valid driver’s license.
Must be able to report to the facility Monday through Friday, 7 a.m. to 5 p.m.
Must be able to pass drug and background screens.
Ability to read and interpret field paperwork and job quotes.
Ability to multitask while staying organized.
Strong verbal and written communication skills.
Positive customer service skills.

Nice To Haves

Knowledge of lighting, including lamp types, ballasts, and transformers, is preferred.
Experience in lighting and electrical is a plus.
Experience in both dispatch and warehouse operations is not required; training may be provided in the area where the candidate has less experience.

Responsibilities

Receive incoming service requests, answer customer questions, and create and update work orders.
Schedule and dispatch technicians while coordinating customer availability, technician schedules, and material readiness.
Communicate appointment windows, schedule changes, and job updates to customers and field personnel.
Track open service requests, follow up on outstanding items, and help move work orders through completion.
Keep job notes, customer information, and service documentation accurate and current.
Receive, check in, organize, and store incoming materials and equipment.
Pull and stage materials, tools, and supplies for technicians and job sites.
Maintain inventory records and help identify shortages or replenishment needs.
Coordinate deliveries, pickups, and material availability with technicians, project managers, and vendors.
Maintain a clean, safe, and organized warehouse.
Enter data, maintain files, and organize service and warehouse paperwork.
Assist with purchase orders, vendor pricing requests, material orders, and delivery tracking.
Gather technician input and material pricing for service quotes.
Review work order documentation for completeness and assist with billing preparation.
Coordinate with office staff and management to resolve missing information, scheduling conflicts, or material delays.
Balance office coordination and warehouse tasks according to service schedules, incoming deliveries, and branch priorities.