Service Training School Program Manager 1

PACCAR • Kirkland, WA

6d • $104,100 - $162,900 • Remote

About The Position

This position supports the U.S. and Canadian Kenworth dealer network by developing a pipeline of diesel and technical school graduates who have completed Kenworth Essentials training. The role involves working with technical schools, Kenworth dealers, and internal training stakeholders to increase student participation and completion, align school engagement with dealer workforce needs, and support the recruitment of qualified entry-level service technicians into the Kenworth dealer network. This position is remote and requires up to 50% travel. The qualified candidate may be located anywhere in the continental U.S. or Canada; however, a Midwest location is preferred.

Requirements

• Bachelor’s degree strongly preferred; equivalent professional experience may be substituted.
• 7+ years of technical school instruction, management, or related technical training experience required.
• Demonstrated ability to grow and manage large, complex programs.
• Outstanding verbal and written communication skills, including experience delivering formal presentations.
• Excellent computer skills, including proficiency with Word, Excel, and PowerPoint.
• Excellent interpersonal skills, including the ability to develop trusting business relationships.

Nice To Haves

• Automotive Service Excellence (ASE) certifications desired.
• Previous experience working with or coordinating technical school programs highly desired.
• Previous experience with PACCAR MX engines highly desired.
• Previous experience in dealership service or service management within the commercial truck industry preferred.
• Demonstrated knowledge of heavy-duty truck products and manufacturing processes desired.
• Diesel engine certifications or automotive OEM service certifications are a plus.

Responsibilities

• Identify and develop partnerships between Kenworth Truck Company, Kenworth dealers, and the Kenworth Dealer Service Training department to implement training programs that support the recruiting, training, and retention of prospective heavy-duty truck and diesel service technicians.
• Work with individual technical schools to increase student participation in and completion of the Kenworth Essentials program.
• Collaborate with sponsoring Kenworth dealers in local markets to support ongoing program development, including dealer personnel involvement, equipment provisions, recruiting events, career fairs, and other educational opportunities.
• Coordinate database management and training program access through the BCA training website.
• Use available student and course data to identify trends, establish goals, and recommend strategies to improve program outcomes.

Benefits

• 401k with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short- and long-term disability programs
• Life and accidental death and dismemberment insurance
• EAP services include wellness plans, estate planning, financial counseling and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level