Service to the Armed Forces (SAF) Team Lead, Mobile

American Red Cross • Hill AFB, UT, UT

5d • Hybrid

About The Position

The American Red Cross is seeking a Mobile SAF-IS Team Lead to support the Service to Armed Forces and International Services Division mission. This position is regional and part of their mobile staff, requiring strict medical and security clearances prior to employment. Worldwide deployment is a condition of employment, with mobile staff typically deploying for 6 months at a time, approximately once every 18-24 months, and can be sent to any military base in the world. Relocation assistance is only available for current employees within a 50-mile radius within the division.

Requirements

• Bachelor’s degree in business or public administration, human resources management, community organization, social or health sciences, or related field is required; or related equivalent experience.
• A minimum of three years related experience in program management or related field is required.
• 1 year of lead or supervisory experience.
• Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).
• Strong computer skills are required.
• Public speaking skills and the ability to communicate effectively verbally and in writing are required.
• Strong interpersonal skills and the ability to work with multiple priorities are essential.
• Ability to work on a team.
• U.S. citizenship is required.
• Must be able to obtain a secret security clearance and a no-fee U.S. passport.
• Worldwide mobility is a condition of employment and an essential function of this position.
• Must accept work assignments anywhere in the world, including conflict areas, where the American Red Cross is providing services to members of the military and their families.
• Must meet strict medical and physical requirements, including immunizations required by the U.S. military.
• May be required to wear military uniforms, and live and work in harsh and stressful environment in conflict areas.
• Periodically accompanies the military on deployments.

Nice To Haves

• Familiarity with military culture, regulations and protocol is strongly desired.
• Travel is required.
• Experience with American Red Cross programs and military experience is strongly desired.
• Ideal candidates will have a passion for supporting military members with the physical stamina and emotional capacity to live and work alongside deployed military members in harsh climates and difficult environments.
• Candidates need to thrive on service and teamwork.
• Candidates must be adaptable with an ability to manage through ambiguity engaging others in problem solving complex issues.

Responsibilities

• Supervise team to administer the delivery of American Red Cross services to meet the needs of United States military members, veterans, and their families in accordance with Red Cross policies and procedures.
• Manage the daily operations and provide guidance, support and assistance to Red Cross offices in establishing, growing and maintaining programs and services.
• Provide support, development and/or leadership guidance to all volunteers.
• Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations.
• Provide guidance, support and assistance to Red Cross field personnel, and ensure programs and services are carried out consistently and in accordance with specified Red Cross policies and procedures within their assigned area.
• Responsible for management of a team which may include hiring, assigning work, coordinating, training, coaching, and evaluating performance of staff.
• Serves as the “face” of the Red Cross at assigned location. Builds strong relationships with military leadership, key organizations, and community leaders.
• Cultivates relationships and partnerships with external constituents in the local community, including government organizations, corporate partners, civic organizations, and other community charitable and nonprofit agencies with the purpose of furthering the mission of the Red Cross.
• Outreach includes command meetings, education briefings, presentations, or information sessions.
• Builds community presence through enhancing marketing opportunities with local Armed Forces Network, utilization of social media platforms, and leveraging local base advertising opportunities to spread the Red Cross Mission and service.
• Manages a volunteer engagement program and cycle to enable delivery of all Red Cross programs and services on a military installation and in their local community.
• Manages Volunteers who will be the primary resource to administer the delivery of American Red Cross services to meet the needs of United States military members, veterans, and their families in accordance with Red Cross policies and procedures.
• When volunteers are unavailable, the manager is responsible in delivering the mission specific services.
• Develop and implement local needs assessment and Volunteer Program Plan through utilizing process established by Volunteer Resources.
• Recruits and trains leadership volunteers to support placement and supervision of staff and programs in the delivery of SAF/IS U.S. programs and services, Training Services, Disaster Cycle Services, and providing support to Armed Forces Blood Services.
• Effectively utilize the Volunteer Connection Platform to manage, document, train, recognize and communicate with volunteers within the local footprint.
• Ensures the consistent delivery of SAF and IS U.S. services to all clients in their area.
• Provides supervision of volunteer Service Delivery staff.
• Coordinates services to military treatment facilities and VA hospitals through rehabilitation programs, material assistance, resiliency training and morale items and support.
• Ensures community outreach, to include command meetings and education briefings, presentations, or workshops.
• Ensures a strong military community outreach program and implementation of special events and projects in support of SAF/IS U.S. initiatives.
• Manages support services to military members and their families to include family follow-up information and referrals, and other related services.
• Provides support for the emergency communications center with local information, as appropriate.
• Develops outreach strategies aimed at promoting International Services U.S. programs to the community and ensuring the local community is aware of what programs and services are available.
• Provide assistance on projects and work assignments as needed.
• Monitor and report on the outcomes and results of programs and services to ensure organizational accountability and make recommendations for continuous improvement to ensure metrics are consistently met.
• Develops and manages budgets and expenditures to ensure programs are operating within budget to support all programs and services.
• Support both the day-to-day operations and emergency needs of the Hero Care Center as a member of the Hero Care Network Contingency Team.
• Completes all trainings and requirements to maintain casework proficiency, to include working shifts and participating in readiness drills.
• Responds to emergency, surge, and disaster situations, as needed.
• Maintain all medical and security requirements.
• Engage in annual deployment familiarization program to include trainings and meetings.
• When activated to deploy, participate in additional trainings and meetings to prepare for deployment.

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Manager