Service to Sales Team Member - OpenRoad Toyota Richmond

OpenRoad Auto Group•Richmond, BC

3d•Onsite

About The Position

OpenRoad Toyota Richmond is seeking a full-time Service to Sales Team Member to join their Sales Department. This role is crucial in facilitating the dealership's goal of appraising service clients' vehicles and presenting them with ownership options, aiming for 90% client engagement. The position involves follow-up duties to dealership standards, providing exceptional customer service, understanding client vehicle needs, demonstrating the value of current vehicles and potential upgrades, and facilitating purchase paperwork. The team member will also be responsible for seamless handoffs of interested clients to the sales team, maintaining knowledge of automotive products and technology, utilizing closing techniques effectively, ensuring client satisfaction for retention, setting monthly productivity goals, attending department meetings, and adhering to safety policies. This role may also include other duties as assigned by management.

Requirements

Good interpersonal skills; ability to communicate with others and to assimilate and understand information while maintaining a great deal of professionalism.
The ability to work effectively with all levels of the organization.
Strong computer skills (internet & MS Office), with ability to maintain records using computerized system.
A Current VSA MDC License (or the willingness to obtain one)
Strong Time Management & Prioritization Skills
Strong Customer Service Skills.
A valid British Columbia Driver’s License with a good driving record.

Responsibilities

Facilitate the Dealership’s Goal of Appraising the vehicles and communicating a client’s Ownership Options to 90% of the Service Clients who bring their vehicle in for service.
Provide exceptional customer service and determine each prospective client’s vehicle needs by asking questions and listening.
Demonstrate to clients not only the value of their current vehicle, but also the value of them considering an upgrade to their vehicle.
Facilitate Purchase Paperwork of a client’s vehicle on the Company’s behalf based on approved Appraisal values provided by CVA and confirmed by the sales manager on duty.
Pass off clients who are interested in upgrading their vehicle to a newer one to the sales team and ensure a seamless handoff.
Understand the terminology of the automobile business and keep abreast of technological changes in all products/inventory.
Be thoroughly familiar with all products, including features, specifications, prices, colors, options, and standard equipment. Participate in all product training available.
Use closing techniques effectively; ask for help from management with closing when necessary. Be profit-minded when closing.
Ensure Clients happiness to give the dealership the best opportunity at retaining this client’s business moving forward.
Set goals for each month’s productivity; plan and organize how to reach those objectives.
Attend Department Meetings as Required
Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
Perform other duties as assigned by management.