Service Technician : Southeast Knoxville
About The Position
Power Support Partners is a growing generator service company dedicated to keeping homes and businesses powered when it matters most. We pride ourselves on delivering exceptional customer service, technical expertise, and a team-first culture. We are looking for a Service & Maintenance Technician who enjoys working independently, solving problems, and providing an outstanding customer experience. The Service & Maintenance Technician is responsible for performing preventive maintenance, diagnostics, troubleshooting, and repairs on residential and light commercial standby generators. This role operates from a home-based dispatch model, traveling directly to customer locations throughout the Southeast Knoxville market. Successful candidates are self-motivated, mechanically inclined, organized, and comfortable working independently while representing the company in customers' homes and businesses.
Requirements
- 2+ years of experience in generator service, electrical work, mechanical repair, HVAC, diesel, automotive, or related technical field.
- Strong troubleshooting and diagnostic abilities.
- Ability to work independently with minimal supervision.
- Valid driver's license with an acceptable driving record.
- Comfortable using tablets, smartphones, and service software.
- Ability to lift 50 pounds and work outdoors in varying weather conditions.
Nice To Haves
- Experience servicing Generac, Kohler, Cummins, Briggs & Stratton, or similar generator systems.
- Electrical troubleshooting experience.
- Generac certification or willingness to obtain certification.
- Residential service experience and strong customer service skills.
Responsibilities
- Perform annual and semi-annual generator maintenance visits
- Complete inspections, oil changes, filter replacements, battery testing, and operational checks
- Identify potential issues before they become service failures
- Document maintenance findings and recommendations
- Diagnose electrical, mechanical, fuel, and control system issues
- Troubleshoot generator failures and performance concerns
- Complete repairs on residential and light commercial standby generators
- Test the equipment after repairs to ensure proper operation
- Communicate professionally with customers before, during, and after service visits
- Explain findings and repair recommendations in a clear, customer-friendly manner
- Represent the company with professionalism and integrity
- Maintain strong customer relationships and deliver a best-in-class service experience
- Accurately complete service tickets, inspection reports, and required documentation in Service Titan
- Utilize company software and mobile applications to manage work orders
- Maintain inventory levels and vehicle stock
- Coordinate with dispatch and management regarding scheduling, parts needs, and customer follow-up
Benefits
- Competitive compensation package based on experience and qualifications
- 10 paid-time-off (PTO) days for vacation, sick leave, and personal days
- 9 paid holidays to observe major national holidays
- 401(k) retirement plan with company matching
- Comprehensive health, vision, and dental insurance coverage
- Opportunities for career growth and professional development
- Supportive and collaborative team environment
- Employee discounts on products and services
- Uniforms and safety gear provided
- Ongoing training and certification opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
