Service Technician : Southeast Knoxville

Power Support Partners•Knoxville, TN

1d•Remote

About The Position

Power Support Partners is a growing generator service company dedicated to keeping homes and businesses powered when it matters most. We pride ourselves on delivering exceptional customer service, technical expertise, and a team-first culture. We are looking for a Service & Maintenance Technician who enjoys working independently, solving problems, and providing an outstanding customer experience. The Service & Maintenance Technician is responsible for performing preventive maintenance, diagnostics, troubleshooting, and repairs on residential and light commercial standby generators. This role operates from a home-based dispatch model, traveling directly to customer locations throughout the Southeast Knoxville market. Successful candidates are self-motivated, mechanically inclined, organized, and comfortable working independently while representing the company in customers' homes and businesses.

Requirements

2+ years of experience in generator service, electrical work, mechanical repair, HVAC, diesel, automotive, or related technical field.
Strong troubleshooting and diagnostic abilities.
Ability to work independently with minimal supervision.
Valid driver's license with an acceptable driving record.
Comfortable using tablets, smartphones, and service software.
Ability to lift 50 pounds and work outdoors in varying weather conditions.

Nice To Haves

Experience servicing Generac, Kohler, Cummins, Briggs & Stratton, or similar generator systems.
Electrical troubleshooting experience.
Generac certification or willingness to obtain certification.
Residential service experience and strong customer service skills.

Responsibilities

Perform annual and semi-annual generator maintenance visits
Complete inspections, oil changes, filter replacements, battery testing, and operational checks
Identify potential issues before they become service failures
Document maintenance findings and recommendations
Diagnose electrical, mechanical, fuel, and control system issues
Troubleshoot generator failures and performance concerns
Complete repairs on residential and light commercial standby generators
Test the equipment after repairs to ensure proper operation
Communicate professionally with customers before, during, and after service visits
Explain findings and repair recommendations in a clear, customer-friendly manner
Represent the company with professionalism and integrity
Maintain strong customer relationships and deliver a best-in-class service experience
Accurately complete service tickets, inspection reports, and required documentation in Service Titan
Utilize company software and mobile applications to manage work orders
Maintain inventory levels and vehicle stock
Coordinate with dispatch and management regarding scheduling, parts needs, and customer follow-up