Service Technician - HOLT Truck Centers

HOLT Group•Longview, TX

21h•Onsite

About The Position

Diagnoses, repairs, reconditions, and adjusts key systems and components of trucks and related equipment. This is a senior-level position, generally requiring more than six years of experience and/or demonstrated job-relevant knowledge/skills. A level three technician possesses broad knowledge of the field’s standard and technical concepts, practices, and procedures. They rely on extensive experience and judgment to plan and accomplish goals, performing a variety of standard, complex, and technical tasks with minimal supervision. The incumbent is expected to model HOLT's Values Based Leadership (VBL) tools, processes, and culture, collaborate with key resources, and participate in ongoing self-development.

Requirements

High school diploma or equivalent, accreditation from a technical school or an applicable skilled trades program required.
Minimum of three years of experience required.
CDL – Class A or B required.
ASE – Medium/Heavy Truck Certification four or more preferred.
AC Certification Required.
Brake System Certification Required.
Has met HDSI requirements for preceding Technician levels.
Ability to model and teach Holt’s VBL Culture.
On-going Safety Training required.
Ability to meet all requirements as outlined in Leveling Description Guide to include; Basic Requirements, Electrical System, Engine Systems, and Rear Differential.
Ability to meet all technical and performance requirements for a level one and level two technician.
Extensive knowledge of equipment and tools, including their designs, uses, repair, and maintenance.
Expert knowledge and proficiency with current computer software, related hardware, and electronic systems diagnostic tooling.
Operation and control skills of vehicle fleet.
Problem-solving and troubleshooting skills.
Verbal communication skills.
Exceptional skills in customer service.
Excellent time management and organizational skills.
Ability to follow logical troubleshooting procedures.
Ability to work independently and as part of a team.
Ability to operate a conventional forklift.
Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair & overhead crane.
Ability to operate a vehicle on public roads.
Ability to make precisely coordinated movements of the fingers of one or both hands in order to grasp, manipulate, or assemble very small objects.
Ability to read, write, and understand information.
Ability to listen to and understand information and ideas presented through spoken words and sentences.
Ability to complete HOLT's VBL Classes, model HOLT's VBL Culture, and successfully apply the tools (Learn).
Must own and maintain the necessary tools to efficiently perform the job.
Valid driver’s license and acceptable driving record.

Nice To Haves

ASE – Medium/Heavy Truck Certification four or more preferred.

Responsibilities

Troubleshoots and diagnoses complex engine malfunctions and failures with direction and minimum supervision.
Performs detailed engine and related equipment repairs on trucks and trailers with direction and minimum supervision.
Disassembles, inspects, determines parts required, and reassembles to factory specifications within TRGs.
Provides quality control/assurance inspections of completed tasks to include road testing.
Uses computers and related software to assist in diagnosing and reprogramming engines.
Completes documentation for service reports, timecards, parts requisition and returns.
Interprets and utilizes information from operating, maintenance, online resources, and service manuals/bulletins.
Operates equipment and vehicles with possession of all necessary licenses and certificates.
Adheres to contamination control and HAZMAT rules and regulations.
Maintains all company equipment, tools, and vehicle in a good, clean, and working order.
Communicates job progress to supervisor and customer as needed.
Works overtime as required by workload and customers’ needs.
Projects professionalism with both internal and external customers, including personal appearance.
Acts as a mentor and coach to lower level Technicians.
Completes all assigned Technician Training Path courses and safety training.
Consistently maintains an average rework of less than 0.5%.
Ensures a positive average variance consistently.
Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
Performs other duties as assigned.