Service Technician, Ottawa

Securitas Technology Canada Corporation•Ottawa, ON

2d•Onsite

About The Position

Securitas Technology Canada is a division of Securitas AB, the largest protective services provider in the world with over 370,000+ Securitas Heroes across the world. Securitas Technology Canada offers a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the STC Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets.

Requirements

MUST have a valid training certificate in one or more of the following products: Lenel, AMAG, Avigilon, Milestone, Genetec, C-Cure, Alarm.com
MUST have at least 3 years of recent experience working as a field service or installation technician at an electronic security company.

Responsibilities

Carry out repairs to faulty security systems
Follow up on service calls in order of priority according to importance
Carry out repairs to defective systems assigned to him according to company norms and standards
Ensure that the correct recommendations for use are passed on to customers
Ensure follow-up of customer service according to company policies and procedures
Transmit usage recommendations to customers
Provide the best service to the customer in compliance with company policies and procedures
Ensure follow-up of customer service
Provide the best service to the customer in compliance with company policies and procedures
Produce a report on service calls made
Manage repair inventories