(sr) Field Service Technician (Ottawa)

Konica Minolta Business Solutions, U.S.A., Inc.•Ottawa, ON

3d•Onsite

About The Position

This posting is for sourcing purposes only and does not reflect an active vacancy. We’re looking for an Field Service Technician to join our team! As an Field Service Technician, you maintain and repair Multi-Functional Products and resolve customer scanning/printing issues while maintaining effective relationships with customers and the Sales Department.

Requirements

0-2 years technical/repair of electronics or software equipment
Knowledge of basic Microsoft OS printing and common network concepts
Basic awareness of common solutions
Low to mid end office systems certifications
Basic Color theory
Good verbal and written
Operates independently, requires assistance from time to time
Must be positive, outgoing, self-motivated and committed to building and maintaining strong customer relations
Travelling within Canada and the US is a requirement
Candidate must provide & maintain valid travel documents at own expense
Own vehicle and possess valid insurance with appropriate coverage and a valid drivers’ license in good standing
Standby and afterhours work may be required
Training may require afterhours travel and stay overs including weekends
Perform other relevant duties as assigned by management
Required to achieve Associate Level Certification
Travel within assigned territory, some out of territory work
High School or equivalent
CompTIA A+ Certification CompTIA Net+ Certification CompTIA CDIA+ Certification, Microsoft MCP or MCITP Certification (or equivalent experience).

Responsibilities

Maintain and repair MFPs and resolve customer printing issues.
Perform on-site service of MFPs.
Maintain effective relationships with customers and sales
Maintain parts and call management as well as accurate records to achieve KPI targets
Responsible to learn new technologies
Lead referrals and product promotion to existing customers
Break-fix and customer support
Understands territory parts budget and inventory control
Must follow the policies and procedures set forth by KMBS.
Perform other relevant duties as assigned by management.