Service Technician - Reno

Hamilton Medical, Inc.•Reno, NV

10d•Onsite

About The Position

Hamilton Medical is seeking a Service Technician to perform repairs, calibrations, and preventative maintenance of their ventilation products in a service center environment. This role involves providing expert technical support to customers, sales, and clinical staff, conducting root cause analysis on instrument failures, and maintaining accurate documentation. Occasional overnight travel may be required for large projects. The position is located onsite in Reno, NV.

Requirements

Basic understanding of ventilation.
Excellent communications skills, both written and verbal.
Ability to interface and communicate well with customers.
Ability to train non-technical personnel on highly technical material.
Ability and willingness to work in a safety conscious manner.
Position requires exerting up to 75 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Associate degree in electronics, biomedical electronics technology, or certificate from accredited electronics school, or equivalent combination of education and experience.
Must pass drug and background screens.
May be required to wear Personal Protective Equipment (provided by employer).

Nice To Haves

Experience working in a service center and/or production environment.
Experience using an oscilloscope, flow analyzer, electrical safety tester, and/or gauges.
Previous hospital bio-medical experience or basis understanding of ventilation is preferred.

Responsibilities

Perform repairs, calibrations, and preventative maintenance of Hamilton Medical ventilation products in a service center environment.
Provide professional, courteous technical phone support for customers nationwide.
Work closely with customers, sales teams, and clinical staff to provide ongoing support pre- and post-sale.
Utilize hand tools and diagnostic equipment, including an oscilloscope, flow analyzer, electrical safety tester, and/or gauges.
Report problems and perform root cause analysis on instrument failures.
Provide accurate and timely documentation of service performed.
Help Service Coordinator track and expedite depot repairs.
Adhere to quality assurance standards and practices while following good manufacturing practices (GMP).
Always maintain a safe and orderly work area.
In very rare cases, overnight travel may be necessary to support large projects.
Other duties as assigned.