SERVICE TECHNICIAN (FULL TIME)

Compass Group • Houston, TX

3d • Onsite

About The Position

Responsible for cleaning, sanitizing, repairing, and installing ice makers, as well as replacing water filters on company‑owned equipment. This is a full-time position with a schedule of Monday through Friday, 7:00 am to 4:00 pm. The role involves responding to dispatch calls, diagnosing and repairing equipment malfunctions, and communicating with customers. The technician will use an electronic tablet to manage service calls and document work. Parks Coffee is a privately owned office coffee service company that has been in business since 1986, serving over 15,000 businesses across 12 branches.

Requirements

• Valid driver’s license with a clean driving record.
• Mechanical aptitude and troubleshooting skills.
• Previous mechanical experience preferred.

Responsibilities

• Responds to dispatch calls for equipment repairs, ice maker cleanings, and water filter replacements using a company‑provided vehicle.
• Inspects equipment visually and audibly to diagnose malfunctions; disassembles machines as needed to access problem areas.
• Examines parts for wear, misalignment, or defects; removes and replaces worn or faulty components; repairs broken parts; realigns and adjusts components; and tests equipment to ensure proper operation after repairs.
• Prepares machines for installation at customer locations and assists with equipment installations and removals.
• Communicates effectively and professionally with customers regarding service performed.
• Utilizes an electronic tablet to navigate between service calls and to document and bill completed work.
• Performs other related duties as assigned.

Benefits

• Internal Employee Referral Bonus Available
• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree