SERVICE TECHNICIAN (FULL TIME)
About The Position
We are hiring immediately for a full time SERVICE TECHNICIAN position. This role involves responding to dispatch calls for machine repairs using a company-owned vehicle. You will call on existing customers to determine the adequacy of service and resolve service complaints. The job requires visually inspecting and listening to machines to determine causes of malfunctions, dismantling machines to gain access to problem areas, and inspecting parts to detect wear, misalignment, or other problems. You will remove and replace worn or defective parts, repair broken parts, realign and adjust components, and test machine operation following repair. Additionally, you will review inventory and order parts, ship and receive machines, and maintain equipment inventory. The role also includes preparing machines for installation at accounts and assisting in installations and removals. You will set up and operate mechanical equipment and small hand tools, such as drills, grinders, and welding torches, for machine repair. This position is responsible for repairs, maintenance, and assisting in the installation of vending machines and equipment.
Requirements
- Previous 3 years of technical experience in coffee equipment or small appliances required.
- Must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
Responsibilities
- Install, maintain, and repair coffee and water equipment.
- Diagnose and troubleshoot equipment malfunctions.
- Advise customers on preventive maintenance and configurations that may impact product performance.
- Ensure all repairs and maintenance meet quality standards.
- Provide excellent customer service, including answering questions and providing information on the proper use of equipment.
- Keep updated records of performed tasks and customers.
- Manage and address any customer complaints or issues.
- Responds to dispatch calls for machine repairs using company-owned vehicle.
- Calls on existing customers to determine adequacy of service; listens to and resolves service complaints.
- Visually inspects and listens to machines to determine causes of malfunctions; dismantles machines to gain access to problem area.
- Inspects parts to detect wear, misalignment or other problems; removes and replaces worn or defective parts; repairs broken parts; realigns and adjusts components; tests machine operation following repair.
- Reviews inventory and orders parts; ships and receives machines; maintains equipment inventory.
- Prepares machines for installation at accounts; assists in installations and removals.
- Sets up and operates mechanical equipment and small hand tools, such as drills, grinders and welding torches, for machine repair.
- Performs other duties as assigned.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
