Service Technician

Heritage Pool Supply Group • Santa Ana, CA

6d • Hybrid

About The Position

The Service Technician is responsible for the removal, troubleshooting, repair, maintenance, and reinstallation of customer pump systems and related equipment. This role supports and services our customers, projects and supplier partners in compliance with company policies and standards.

Requirements

• Basic mechanical aptitude and ability to operate required equipment.
• Basic math skills, including fractions.
• Basic knowledge of pumps and electrical equipment.
• Valid driver’s license.
• Strong communication and problem-solving skills.
• Minimum of 5 years of related work experience, or as deemed sufficient by management.
• High school diploma or equivalent.

Nice To Haves

• Demonstrated experience servicing pumps, motors, and related equipment.
• Experience working with Variable Frequency Drives (VFDs).

Responsibilities

• Remove, repair, and reinstall customer pumps and equipment.
• Perform preventative and predictive maintenance on customer equipment and systems.
• Troubleshoot, diagnose, disassemble, evaluate, and repair pumps, motors, and related equipment.
• Read and interpret exploded views, O&M manuals, and parts lists from pump manufacturers.
• Document work orders, including pump and motor details, cause of failure, parts required, and problem descriptions.
• Repair or replace mechanical seals, bearings, shafts, wear rings, O-rings, gaskets, and impellers.
• Clean rotating equipment parts using methods such as parts washers and sand blasters.
• Work with electrical systems including 120VAC, 240VAC, and 440VAC single- and multi-phase power.
• Operate, program, repair, and replace Variable Frequency Drives (VFDs).
• Safely operate shop tools, testing equipment, and specialized repair equipment.
• Record service and design data to ensure expected performance outcomes.
• Follow all company safety policies and procedures.
• Participate in manufacturer pump training courses.
• Maintain a clean and organized worksite.
• Assist other mechanics and departments with skilled and non-skilled duties as directed by the Service Manager.
• Regular travel to customer job sites within assigned service areas.

Benefits

• Competitive weekly/bi-weekly pay
• Discretionary bonuses
• 401(k) with company match
• Employee Stock Purchase Plan
• Paid time off (vacation, sick, volunteer, holidays, birthday, floating)
• Medical/dental/vision
• Flexible spending accounts
• Company-paid life and short-term disability
• Optional long-term disability
• Additional life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED