SERVICE TECHNICIAN (FULL TIME)
About The Position
We are hiring immediately for full time SERVICE TECHNICIAN positions. This role involves performing preventive maintenance, inspections, and repairs on specialty coffee equipment at customer locations to ensure reliable operation and minimize downtime. The technician will diagnose and resolve mechanical, electrical, hydraulic, and plumbing issues, accurately identifying equipment problems and completing necessary repairs. Responsibilities also include responding promptly to service calls and equipment-down situations, providing efficient, professional support to restore equipment to working condition. Testing, calibrating, and evaluating equipment after service or repairs to verify proper performance, functionality, and operational standards are key. Additionally, building strong relationships with customers by clearly communicating repair recommendations, maintenance needs, and best practices for proper equipment care is essential. The job summary also mentions repairs, maintenance, and assistance with the installation of vending machines and equipment, responding to dispatch calls, calling on existing customers to determine service adequacy and resolve complaints, inspecting and listening to machines to determine malfunction causes, dismantling machines, inspecting parts for wear or problems, removing and replacing worn or defective parts, repairing broken parts, realigning and adjusting components, testing machine operation, reviewing inventory and ordering parts, shipping and receiving machines, maintaining equipment inventory, preparing machines for installation, assisting in installations and removals, and setting up and operating mechanical equipment and small hand tools.
Requirements
- Previous technical experience in specialty coffee and water equipment required.
- Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
Responsibilities
- Perform preventive maintenance, inspections, and repairs on specialty coffee equipment at customer locations to ensure reliable operation and minimize downtime.
- Diagnose and resolve mechanical, electrical, hydraulic, and plumbing issues, accurately identifying equipment problems and completing necessary repairs.
- Respond promptly to service calls and equipment-down situations, providing efficient, professional support to restore equipment to working condition.
- Test, calibrate, and evaluate equipment after service or repairs to verify proper performance, functionality, and operational standards.
- Build strong relationships with customers by clearly communicating repair recommendations, maintenance needs, and best practices for proper equipment care.
- Responds to dispatch calls for machine repairs using company-owned vehicle.
- Calls on existing customers to determine adequacy of service; listens to and resolves service complaints.
- Visually inspects and listens to machines to determine causes of malfunctions; dismantles machines to gain access to problem area.
- Inspects parts to detect wear, misalignment or other problems; removes and replaces worn or defective parts; repairs broken parts; realigns and adjusts components; tests machine operation following repair.
- Reviews inventory and orders parts; ships and receives machines; maintains equipment inventory.
- Prepares machines for installation at accounts; assists in installations and removals.
- Sets up and operates mechanical equipment and small hand tools, such as drills, grinders and welding torches, for machine repair.
Benefits
- Internal Employee Referral Bonus Available
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
