Service Technician - Repair Service
About The Position
SouthernCarlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. With deep roots in the construction and industrial supply industry, we serve contractors, builders, and manufacturers with an unwavering commitment to reliability, integrity, and performance. Our success is built not only on the quality of our products and services, but on a company culture that values people, relationships, and the drive to go above and beyond. We believe that how we serve is just as important as what we deliver. At SouthernCarlson, our core values guide everything we do—from how we treat our team members to how we serve our customers and partners. These values are at the heart of our mission to solve problems, build trust, and provide unmatched service. We’re hiring a Service Technician who enjoys hands-on work, troubleshooting equipment, and helping customers keep their tools running efficiently. If you have strong mechanical aptitude and enjoy solving problems while delivering excellent service, this role is for you.
Requirements
- Strong mechanical aptitude and problem-solving ability
- Customer-focused mindset with strong communication skills
- Organized and detail-oriented with the ability to manage multiple tasks
- Basic computer proficiency
- Ability to lift up to 50 lbs regularly and up to 100 lbs occasionally
- High school diploma or equivalent required
Nice To Haves
- Experience repairing small engines, construction tools, or pneumatic/electric power tools preferred
- Previous experience in construction or industrial supply industry is a plus
Responsibilities
- Troubleshoot and repair pneumatic and electric power tools including nail guns and staple guns
- Provide customers with guidance on proper tool operation and maintenance
- Process and fulfill customer orders accurately and efficiently
- Complete documentation such as work orders, parts orders, and service records
- Partner with the sales team to resolve customer issues and ensure satisfaction
- Deliver professional, friendly customer service during all service interactions
Benefits
- Health, Dental, Vision
- 401(k) enrollment options
- Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
