Service Technician - Waterloo, IA

Xerox•Waterloo, IA

2d•Onsite

About The Position

Xerox is seeking an onsite Service Technician in Waterloo, Iowa, to provide technical service and support to customers. The technician manages service calls and resolves issues in accordance with customers’ Service Level Agreements, using electromechanical skills to repair devices. Xerox provides technical training through certified instructors, online courses, and in-house programs. The technician serves as the primary customer contact for assigned equipment, handling maintenance and production needs and managing supply inventories. The role also involves communicating equipment status and availability to onsite clients, engaging other Xerox personnel when needed, and training customers on assigned products. The position is active and requires lifting up to 50 pounds, as well as walking, standing, squatting, bending, and driving for more than 50% of the workday. Success during the first 60 days includes completing new-hire and technical training, understanding company and customer-service expectations, learning equipment and territory inventory needs, and independently completing service calls.

Requirements

Electromechanical experience, including using a multimeter to troubleshoot electrical circuits and reading and understanding electrical schematics.
Strong time-management skills and reliability, including the ability to meet deadlines.
Valid driver's license and appropriate insurance coverage; a Motor Vehicle Record check is included in the technician background check.
Ability to lift 50 pounds and to walk, stand, squat, bend, and drive for more than 50% of the workday.

Responsibilities

Manage service calls and resolve issues in accordance with customers’ Service Level Agreements to support customer relations and satisfaction.
Use electromechanical skills to troubleshoot and repair devices.
Serve as the primary customer contact and provide maintenance, production support, and supply inventory management for assigned equipment.
Communicate equipment status and availability to onsite clients and engage other Xerox personnel as needed.
Train customers on assigned products to improve end-user knowledge of equipment functionality.
Complete required new-hire and technical training and independently perform service calls.