Service Technician

Portus LLC•Denver, CO

12d•$23 - $25•Onsite

About The Position

The Service Technician is responsible for performing maintenance and repairs that keep Zellis apartment homes, buildings, and community areas in excellent condition. This role is critical to the resident experience, involving diagnosing and resolving issues with quality and professionalism. At Zellis, maintenance is about delivering memorable service. Technicians communicate clearly about repair timelines, treat apartments with care, and take pride in their work. They follow the Service Manager's priorities, contribute to preventive maintenance, and prepare vacant units to Zellis standards. This role requires dependability, technical skill, and clear communication, working collaboratively with the service team, adhering to safety protocols, and responding to emergencies with urgency.

Requirements

Minimum of 2 years of maintenance experience, preferably in multifamily residential or commercial properties.
Working knowledge of HVAC, plumbing, electrical, appliance repair, carpentry, drywall, and painting.
Ability to diagnose issues, determine appropriate repairs, and execute them with quality and efficiency.
Familiarity with property management software (Yardi preferred) for work order tracking and documentation.
Understanding of OSHA safety standards and safe use of hand and power tools.
Basic communication skills for interacting with residents and documenting work performed.
Valid driver’s license required for travel between property locations, supply runs, and emergency response.

Nice To Haves

HVAC certification (EPA Type I, II, or Universal) preferred.
High school diploma or equivalent preferred.
Experience with Yardi or similar property management software preferred.

Responsibilities

Complete service requests in a timely and professional manner; perform repairs in HVAC, plumbing, electrical, appliances, carpentry, drywall, and painting.
Diagnose issues accurately and provide effective, lasting solutions; escalate complex repairs to the Service Manager as needed.
Prepare vacant apartments for new residents—complete inspections, coordinate cleaning, perform necessary repairs, and ensure units meet Zellis quality standards prior to leasing.
Execute preventive maintenance tasks as assigned, including filter changes, system inspections, and seasonal preparations.
Enter and update work orders in Yardi, documenting the work performed, parts used, and completion status accurately.
Provide excellent, professional service to residents; communicate clearly regarding repair status, timelines, and any follow-up needed.
Follow all safety procedures, company policies, OSHA requirements, and applicable local and state regulations.
Participate in on-call rotation for after-hours emergency maintenance; respond promptly and notify the Service Manager immediately.
Maintain tools, equipment, and work areas in clean, organized, and safe condition.
Support the service team with unit turns, property inspections, and other maintenance tasks as directed.