Service Technician

Crafco•Memphis, TN

10d•Onsite

About The Position

Crafco has an opening for a Service Technician at our Memphis, TN Supply Center. The Service Technician will perform repairs and/or service work on customer equipment, rental and demo equipment as needed. This role's responsibilities include providing technical assistance to customers regarding equipment and parts, and assisting the sales team as needed. This position offers a competitive hourly rate with an excellent benefits package including: Profit Sharing, Matching 401(k), Health, Life, Dental, Short & Long Term Disability, Holiday, Personal, and Sick paid leave, Maternity Leave, and more.

Requirements

High School Diploma or GED.
Minimum 1 year service or mechanical experience is required.
Clean driving record.
Applicants must be authorized to work in the US and have a valid driver's license.

Responsibilities

Meet with incoming customers or sales personnel to discuss services required and/or equipment needs.
Plan and facilitate service work based on customer's needs as well as rental and demo requirements.
Complete follow-through of repairs or service work performed, properly diagnose and repair units, and maintain good working relationship with all customers and sales personnel.
Perform quality inspections including the run-up, pre-delivery, and final inspections as needed on new units.
Be knowledgeable about equipment and parts to assist local/regional customers' inquiries regarding parts and equipment.
Assist the Shipping Department with pulling and packing parts orders.
Travel as required to repair customer equipment and/or rental units on job sites.
Maintain work area in a clean orderly fashion as well as the equipment in good physical and mechanical condition.
Project a positive attitude in the areas of safety and quality, promote inter-department cooperation, and exhibit professionalism.
Perform other duties as directed by manager.
Must be able to work overtime when needed to complete required work.