Service Technician
About The Position
Renewal by Andersen is a High-End Window and Door Replacement Company � the Elite Product in the Industry. We offer our customers a signature service experience unlike any other. Because our product is top of the line, our customers have high expectations that we must meet or exceed. Our goal is to delight our customers throughout the process, and every member of our team should strive to do their best to provide this type of experience for our homeowners. As a Window/Door Installation Service Technician , you will provide superior customer service to our homeowners by servicing and repairing previously installed Renewal by Andersen products. Your work will directly support installation solutions that align with customer expectations and uphold the high standards of our premium product line.
Requirements
- High School Diploma or Equivalent
- At least 2yrs of Construction or Home Improvement Experience
- At least 2yrs of Customer Service Experience and Conflict Resolution Skills
- Ability to service and repair previously installed windows and doors
- Ability to conduct technical measures required for window/door installation
- Must be willing to undergo a criminal background check
- Must be willing to undergo a pre-employment drug screening
- Must have a valid driver's license and clean driving record
Nice To Haves
- Prior experience with Renewal by Andersen product installation is strongly preferred
Responsibilities
- Accurately measure dimensions and determine proper installation methods for our products.
- Install replacement windows and doors with precision and adherence to company standards.
- Perform comprehensive service and repair on previously installed Renewal by Andersen products to ensure installation solutions match our customer expectations.
- Analyze customer concerns, determine appropriate corrective actions, and verify that solutions are completed efficiently and cost-effectively.
- Maintain and keep the service van organized.
- Complete and submit all required operational documentation accurately and on time.
- Present a professional image and deliver exceptional customer service to ensure high satisfaction.
Benefits
- paid time off
- six paid holidays
- medical, dental, vision, and life insurance
- Monthly Vehicle Allowance & Fuel Card for Personal Vehicle, if Applicable
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
