Service Technician - Certified

Panasonic•Phoenix, AZ

About The Position

The Service Technician performs routine maintenance, diagnosis, and repair of supermarket refrigeration systems and self-contained temperature-controlled merchandisers, as well as refrigeration, heating, and air-conditioning systems commonly found in supermarkets, convenience stores, and cold-storage facilities. Work is performed with minimal supervision for routine maintenance and with some direction from a Master or Lead Technician for other work. Equipment specialty may vary by branch. The role includes preventive maintenance, troubleshooting and repair of refrigeration equipment and components, customer communication, accurate completion of service documentation, and management of truck inventory and vehicle maintenance where applicable. Technicians must safely handle refrigerants and other hazardous materials and demonstrate working knowledge of refrigeration systems, electrical schematics, motors, and related service equipment.

Requirements

High school diploma or GED.
External candidates: five years of field experience, or three years with certification from a technical school.
Internal candidates: one year as a Qualified Technician with completion of OJT and a Skills Assessment.
Valid driver's license and a safe driving record in accordance with the Fleet Policy.
Physically able to walk distances, bend and crouch, climb ladders, work at high elevations, and repeatedly lift or carry objects up to 50 pounds for an extended period.
Excellent verbal and written communication skills; detail-oriented and highly motivated.
Strong mechanical aptitude, including knowledge of basic maintenance tasks and use of hand tools.
Must be able to work nights and/or weekends as required.
EPA 608 Universal Certification.
Superior decision-making ability and paperwork skills.

Nice To Haves

HVAC-R technical school degree.
Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC.
Strong leadership and business acumen.

Responsibilities

Perform prescribed routine maintenance on supermarket refrigeration systems and self-contained temperature-controlled merchandisers.
Maintain, diagnose, and repair refrigeration, heating, and air-conditioning systems in supermarkets, convenience stores, and cold-storage facilities.
Perform preventive maintenance for convenience stores, small-format locations, and supermarkets, including compressor-change assists, leak searches, and coil washing.
Detect and repair leaks on racks or single-unit piping; solder copper-to-brass and copper-to-steel; diagnose low airflow; install PVC drain pipe; replace evaporator and condenser motors; use temperature meters and sensors; receive, uncrate, and hang blower coils; and fabricate hangers, struts, and supports.
Power-wash air-cooled condensing units, repair Hussmann products, replace components on racks, and perform walk-in case installations, with direction as needed from a Master or Lead Technician.
Complete work tickets, timesheets, customer paperwork, invoicing requirements, and electronic communications accurately, professionally, and on time, including using a handheld computer.
Maintain truck inventory in an accurate, neat, and orderly manner and follow vehicle maintenance program guidelines, if applicable.
Develop and maintain excellent customer relations and explain equipment and system malfunctions professionally using correct terminology.
Understand basic electrical schematics, including volts, amps, and ohms.
Troubleshoot and replace TEVs.
Demonstrate understanding of subcooling, superheat, refrigerant and oil properties, vacuums and microns, system evacuation and charging, pump-down, defrost types, single-phase compressor start components, recovery and torch setups, and conventional and parallel-rack system layouts.
Demonstrate working knowledge of gauges, scales, recovery equipment, ECM motors, shaded-pole motors, PSC motors, and three-phase motors.
Safely handle R290 refrigerant and other hazardous materials, such as dry nitrogen.
Perform additional responsibilities as assigned.

Benefits

Bi-annual performance-based bonuses.
Paid training and access to online training videos.
Paid drive time, including overtime.
22 days paid off: 10 vacation days and 12 company holidays.
Company vehicle provided.
Hands-on on-the-job training opportunities, including electrical and mechanical theory and model-based training.
Sign-on bonus available.
Medical, dental, vision, and prescription plans.
Health Savings Account and Flexible Spending Account options.
Voluntary life, accident, critical illness, disability, legal, identity theft, and pet insurance.
401(k) plan with company matching contributions and immediate vesting.
Paid time off, stewardship leave, and parental leave.
Tuition reimbursement for job-related courses after six months of service.
Employee assistance program and virtual health management, chronic condition, and tobacco cessation programs.