Service Technician

WEISS North America • Willoughby, OH

11h • Onsite

About The Position

The Service Technician is responsible for in-house equipment repairs, troubleshooting customer support by phone and email, and field service travel. The position reports to the Service Manager and may be assigned special projects and additional tasks as needed. This is a full-time, hourly, non-exempt position based in Willoughby, Ohio, with travel up to 20%.

Requirements

• High school diploma or GED.
• 2–3 years of experience in a service technician or similar role.
• Ability to manage multiple priorities and tasks with a sense of urgency.
• Well organized, with an aptitude for details.
• Effective verbal and written communication skills.
• Ability to multitask and produce quality results under pressure.
• Proficiency in Microsoft Suite, including Word, Excel, PowerPoint, and Outlook.
• Self-starter able to work independently with little supervision.
• Ability to read drawings and schematics.

Nice To Haves

• Software and electrical experience.
• Knowledge of Microsoft Dynamics NAV ERP.

Responsibilities

• Provide service and customer support during field visits.
• Install new products and test them to ensure they are working correctly.
• Educate customers on how to use and maintain their equipment.
• Explain equipment issues and repairs to customers.
• Tie workflow to the schedule.
• Manage on-site repairs and maintenance.
• Diagnose errors or problems and determine appropriate solutions.
• Understand customer requirements and make appropriate recommendations.
• Produce timely and detailed service reports.
• Cooperate with other departments and share information across the organization.
• Build and maintain customer relationships.
• Assist in maintaining the highest quality of product provided by WEISS North America.
• Perform other miscellaneous job duties and related functions as directed.

Benefits

• Medical, dental, vision, and life insurance beginning on the 31st day of employment.
• 401(k) eligibility beginning after the 60th day of employment.
• Generous PTO policy.
• Bi-weekly pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED