Service Technician

Hendrick Automotive Group•Hoover, AL

1d•Onsite

About The Position

The Service Technician at Hendrick Subaru (Hoover) is responsible for identifying necessary vehicle service and performing the repair, service, and/or maintenance work. This role involves examining customer vehicles, identifying necessary repairs, estimating costs, and performing the work efficiently according to dealership and manufacturer guidelines. The technician will document services, request parts, and utilize available technologies to enhance customer experience. Maintaining Customer Satisfaction Index (CSI) at or above Company standards, keeping an organized, clean, and safe work area, and participating in required training are also key aspects. The position requires adherence to company policies, safety rules, and the demonstration of Hendrick's Core Values, which include Servant Leadership, Teamwork through Trust & Respect, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, and Commitment to Continuous Improvement. Hendrick Automotive Group emphasizes its people as its most important assets, fostering teamwork, integrity, customer focus, and continuous improvement, striving for excellence and continuous personal growth and development for its teammates.

Requirements

Ability to perform each essential duty satisfactorily
Thorough knowledge of automotive parts and systems
Demonstrable mechanical skills and knowledge
Technical training or commensurate technical experience required
High School Diploma or GED
Automotive field of study/work experience
5+ years of desired work experience
Valid Driver’s License
Certified/senior technician with respective manufacturer
State inspection/emissions license required by State
All required manufacturer fundamental training and/or NAPA training provided by HAG
Meets and/or exceeds manufacturer requirements for ASE tests
Completed manufacturer training to perform: warranty repairs/recalls on most vehicles, PDI’s, maintenance, and minor repairs
Basic Computer skills to utilize timekeeping system
Ability to learn parts department computer inventory and ordering system
Ability to understand and follow instructions
Ability to communicate effectively with customers and company personnel
Ability to read and comprehend instructions, correspondence, and memos
Ability to effectively present information in one-on-one and small group situations to customers and other employees
Ability to add, subtract, multiply and divide
Ability to apply common sense understanding to carry out instructions
Ability to deal with standardized situations
Ability to understand and follow technical manuals

Responsibilities

Examines customer vehicles
Identifies necessary vehicle repairs and maintenance
Estimates cost of repairs
Performs vehicle repairs and maintenance
Documents services performed
Performs services efficiently and according to dealership guidelines
Follows dealership and manufacturer service guidelines
Requests necessary parts
Effectively utilizes available technologies to enhance customer experience
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Records all hours worked accurately in company timekeeping system
Follows Safeguards rules and regulations
Demonstrates the Company’s Core Values
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties
Other duties as assigned