Service Technician

Siddons-Martin Emergency Group•Harvey, LA

17d•Onsite

About The Position

The Service Technician is responsible for the service and repairing all construction and rental equipment, troubleshooting, analysis of failures, and keeping equipment in a high level of service and safety. The Service Technician clearly understands that as a condition of his/her employment it is his/her responsibility to utilize and adhere to all company processes and procedures as well as utilize all best efforts in generating revenue for the company. In all cases the Service Technician should immediately inform the Shop Foreman of any inabilities to perform in the area of revenue generation, and to additionally provide the reasoning for such inability. The Service Technician recognizes that in good part, his/her performance will be evaluated by his/her ability to reach and maintain expected productivity goals and customer service goals set forth by the business owner/operator. With appropriate notification, the Service Technician agrees to attend and participate in all career specific seminars, training courses, industry related certification programs and internal company training and or meetings recommended or scheduled by the business owner/operator. It is the responsibility of the Service Technician to at all times conduct him/herself in a professional manner. This includes the agreement not to use any foul or objectionable language towards any customer, vendor, co-worker or employee. To refrain from any negative comments about any customer, vendor, competitor or employee. As a Service Technician you are expected to maintain composure with all customers, vendors and employee’s at all times and to carry out all defined duties in a professional manner.

Requirements

Must be able to clearly demonstrate their ability to set and reach performance goals set forth by the owner/operator.
Must be willing to travel to other site locations and stations as needed.
Experience within construction and rental related industry
Must work towards obtaining Kohler certification and others as assigned
Proven track record of success
Excellent communication skills both verbal and written
Exceptional organizational methods (Work area, Safety, Tool & Equipment Organization)
Possess exceptional leadership and motivational skills
Dedication to customer service and business success
Ability to engage in and maintain positive relationships with employees and customers
Computer skills: Must be proficient with Microsoft Outlook Email, Microsoft Word & Excel programs as well with any company provided software
High School Diploma or GED
2 Plus years experience in a service and repair related industry and/or technical school certificate.
Clean driving record with a Class C driver license
Knowledge of repair principles and procedures in all areas of the Construction and Rental industry

Nice To Haves

Kohler certification

Responsibilities

Responsible for all daily internal service-related interactions.
Enforce all company policies as defined in the SMEG Company Handbook
Interact with entire service staff
Maintain clean/safe work areas, cleanliness of tool and ensure proper tool storage, for both personal and company owned
Maintain neat and professional personal appearance at all times
Perform proper and accurate vehicle diagnosis, services and repairs
Perform quality repairs and services in a timely manner
Provide Shop Foreman and Assistant Manager(s) with accurate estimated labor times
Provide Shop Foreman and Assistant Manager(s) with complete parts needed list
Participate in quality check process with Shop Foreman and Assistant Manager(s)
Understanding of productivity goals and review for areas in need of improvement
Follow company processes and procedures as defined in the SMEG operations manual
Participate in morning meetings with service staff to plan the day
Maintain accurate, timely and legible company designed reports and paperwork
Notice and report potential problem areas to management before they arise
Responsible for responsive/timely travel to designated sites and locations as directed/scheduled

Benefits

Employee-owned company!
Medical (PPO & HDHP options), Company HSA match, Dental, Vision, Short-Term Disability, Accident and Hospital Indemnity Insurance, Telehealth, Voluntary Life Insurance, Voluntary Critical Illness
401K with Employer Match
Employee Stock Ownership Program
Paid Holidays and Paid Time Off
4 Weeks Paid Parental Leave
Paid Training & Safety Equipment
Basic Life & AD&D, Critical Illness Insurance, Long-Term Disability
Employee Assistance Program
Verizon Wireless Company Discount (eligibility requirements)