Service Technician (Hyrbid)

VDL USA Holding Inc•North Chesterfield, VA

11d

About The Position

VDL USA is seeking an International Service Technician to support sales and service of VDL packaging equipment and value-added logistics in North America. The role works closely with the regional office in Richmond, Virginia, and requires extensive travel throughout the Americas, including international travel. Candidates should have a fundamental grasp of mechatronics and relevant experience; additional training will be provided.

Requirements

At least 2 years of proven experience maintaining and repairing automated production machinery.
Advanced grasp of Windows operating systems, including troubleshooting, third-party software installation, and working knowledge of network architecture.
Availability to work alternative schedules, including weekends and on-call hours.
Strong organizational skills and ability to work independently.
Customer-driven focus.
Ability to travel up to 75%, including internationally.
Excellent verbal and written communication skills.
Ability to convey concise technical diagnoses remotely.
Ability to read basic CAD designs, blueprints, wiring diagrams, and schematics.
High school diploma or GED.
Fluent in English.
Valid driver’s license in good standing with the DMV.
Valid passport for potential international travel.

Nice To Haves

Advanced degree or certification in electrical and/or mechanical engineering.
Bilingual Spanish skills.

Responsibilities

Supply service and customer support during field visits or jobs.
Assist with or lead on-site installations, repairs, and maintenance.
Diagnose electrical or mechanical errors and determine appropriate solutions.
Produce prompt, detailed service reports.
Understand customer requirements and make appropriate recommendations or briefings.
Follow company procedures and protocols.
Maintain and build positive relationships with customers.
Document best practices and share them with the team.
Perform other duties and responsibilities as needed.