Service Technician

WASH•Edmonton, AB

10d•Onsite

About The Position

WASH is a company that customers depend on to keep them going, providing valuable services to clients across the USA and Canada (Coinamatic Inc. and ParkSmart Inc). They strive to build a sense of purpose and achievement, valuing their people and encouraging the development of talented and motivated employees. WASH is an innovation-driven, fast-paced team environment with a high-performance culture, focused on customer care and quality service. The Service Technician is responsible for the service and maintenance of laundry and parking equipment within the Edmonton region, successfully sustaining service levels and quality excellence. The company has doubled in size over the past five years, pioneered new advances in laundry room technology, and modernized its systems, offering professional development, promotional opportunities, and a learning environment.

Requirements

Some post secondary education
Willing to train
Valid Driver’s License and a good driving record
Demonstrate technical, electrical, and mechanical aptitude with excellent diagnostic ability
Demonstrate trouble shooting skills i.e.: plumbing, ventilation, electrical etc.
Solid driving knowledge of the Ottawa region
Team player who can work with all levels of the organization i.e. sales, administration
Excellent communication skills, verbal and written
Able to maintain excellent customer/client experience
Requires own basic tools.

Nice To Haves

focus on appliances technician or electrical courses

Responsibilities

Respond to service calls as dispatched
Repair equipment to company standard
Respond to emergency calls as required
Rotate weekend on call and after hour standby coverage
Evaluate and advise of any upgrades required in laundry rooms
Manage calls in territory to meet customer committed response times
Manage and maintain Coinamatic assets and expenses i.e.: vehicle, phone/communication device, fax machine, parts, uniform etc…
Develop and maintain a good rapport with Laundry Attendants, Owners, Environmental Managers, and other client personnel.
Represent Coinamatic in a positive and professional manner