Service Technician - Intermediate

ADT • Columbus, OH

4d

About The Position

The Service Technician evaluates customers’ needs, determines suitable security systems and equipment, installs and tests equipment, and educates customers on system use. The role visits customers at homes or businesses to provide solutions and works collaboratively with customers and coworkers in a dynamic environment. Technicians are expected to follow safety practices, protect tools and materials, and leave each work site clean and in good condition.

Requirements

• Customer-focused and customer-driven mindset.
• Technical aptitude.
• Strong verbal communication skills.
• Ability to thrive in the face of uncertainty.
• Valid driver’s license.
• High school degree or equivalent.

Nice To Haves

• Electronic Trade School training.

Responsibilities

• Work with customers to determine the optimal system and equipment for their needs.
• Install and test equipment to confirm proper functionality and signal reception required to establish service.
• Evaluate customer-provided information and work with customers to find a suitable solution for their location.
• Identify opportunities to improve the use and functionality of customers’ systems and recommend improvements.
• Follow safety practices to prevent injury and property damage.
• Prevent the loss of unused materials, ladders, and tools at job sites or office locations.
• Collect debris, patch holes, and clean the site, leaving it as nice as or better than it was before work began.
• Perform other duties needed to support the company’s vision, mission, and values.
• Visit customers at their homes or businesses and work closely with customers and coworkers.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with employer matching.
• Paid vacation time; employees accrue up to 120 hours in their first year, with accrual increasing after the first year.
• Six paid holidays.
• Tuition reimbursement.
• Employee referral bonuses.
• Short-term and long-term disability coverage.
• Life insurance.
• Wellbeing benefits.
• Coaching, development, and career growth opportunities.
• Healthcare benefits begin on the first of the month after 31 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED