Service Technician - Intermediate
ADT•Columbus, OH
•$20 - $37
About The Position
The Residential Installation Technician evaluates customer needs, recommends and designs an appropriate security system, installs and tests equipment, and educates customers on how to use their systems. The role provides solutions during visits to customers’ homes or businesses and involves close collaboration with customers and coworkers in a dynamic environment. Technicians are expected to work safely, protect equipment and property, and leave each work site clean and in good condition.
Requirements
- Customer-focused and customer-driven mindset.
- Technical aptitude.
- Strong verbal communication skills.
- Ability to thrive in the face of uncertainty.
- Valid driver’s license.
- High school degree or equivalent.
Nice To Haves
- Electronic Trade School training.
Responsibilities
- Work with customers to determine the optimal system and equipment for their needs.
- Install and test equipment to confirm proper functionality and the signal reception required to establish service.
- Evaluate the information provided and work with customers to identify the best solution for their location.
- Identify opportunities to improve the use and functionality of customers’ systems and recommend improvements.
- Follow safety practices to prevent injury and property damage.
- Prevent the loss of unused materials, ladders, and tools at job sites or office locations.
- Collect debris, patch holes, and clean the site, leaving it as nice as or better than it was before work began.
- Perform other duties needed to support the company’s vision, mission, and values.
- Work collaboratively with customers and coworkers.
- Visit customers at their homes or businesses to provide solutions.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with employer matching
- Paid vacation time
- Tuition reimbursement
- Employee referral bonuses
- Short-term and long-term disability coverage
- Life insurance
- Wellbeing benefits
- Paid time off, with accrual of up to 120 hours in the first year and an increased accrual rate after the first year
- Six paid holidays
- Coaching, development, and career growth opportunities
- Casual, energetic, and engaging work environments
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
