Service Technician

Grundfos • Lenexa, KS

11h • Onsite

About The Position

Are you a hands-on technical professional who thrives on diagnosing, repairing, and delivering exceptional service that keeps critical pump systems running? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people. As our new Service Technician, you will be managing end-to-end workshop and field service activities — from inspecting and repairing returned pumps to delivering professional reports and ensuring every job meets the highest safety and quality standards. You'll be part of a diverse, supportive and inclusive culture that puts people first by fostering growth, well-being, and a sense of belonging. This position will report directly to the Head of Service & Solutions for the Northeast and will be a onsite position based in Allentown, PA. Candidates will be expected to travel out to the field as needed and then work onsite.

Requirements

• A bachelor’s degree or equivalent in a technical discipline (mechanical, electrical, or related field)
• A minimum of 5+ years of relevant work experience in a service, repair, or workshop environment.
• Experience servicing Pumps, motors, controls, or have rotating equipment experience is required.
• Proficiency with SAP, MS Word, and MS Excel
• Detail-oriented technical problem solver with strong customer service skills, a commitment to safety, and the ability to work independently.

Nice To Haves

• Knowledge of warranty claim processes and quality improvement reporting
• Familiarity with health & safety regulations and risk assessment procedures in a workshop or field service setting

Responsibilities

• Conduct inspection, fault analysis, warranty qualification, repair, and performance testing of returned pumps in the workshop and at customer sites
• Register customer information, perform risk assessments, and clean pumps according to EHS sanitary requirements upon receival
• Process warranty claims in FAS, report product quality issues in QIP, and prepare quotations for non-warranty repairs
• Deliver professional repair reports to customers, coordinate packing and shipping of completed units, and handle merchant returns and credit processing
• Perform regular workshop maintenance including calibration and upgrade of equipment and tools, and conduct workplace safety inspections
• Maintain strong relationships with customers, service partners, and internal stakeholders while communicating Safety, Health, and Environment matters

Benefits

• Annual bonuses
• health insurance
• a strong focus on well-being activities
• Three days' additional paid leave for volunteering in your community
• Access to on-demand training and learning sessions
• carefully structured programmes to pursue personal and professional development opportunities
• paid time off
• paid holidays
• merit increases
• bonuses
• employee stock purchase programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level