Service Technician - must live in Northern VA

ICEE•Woodland, CA

2d•Remote

About The Position

The ICEE Company, a leader in the frozen beverage industry and the largest subsidiary of J&J Snack Foods, is seeking a Service Technician. This role involves servicing all ICEE and restaurant equipment, including frozen carbonated and non-carbonated dispensers, fountain beverage equipment, ice makers, and juice dispensers. The technician will work with minimal supervision, launch from home in a company vehicle, and is required to attend weekly meetings. Team members are provided with a vehicle, uniforms, tools, a cell phone, and a tablet.

Requirements

Must live in Northern VA
High School Diploma or equivalent.
Strong mechanical background.
Must possess and maintain a valid REAL ID Driver’s License.
Willing and able to drive more than 40% of the time.
Must have and wear steel-toed shoes.
Self-motivated and have the ability to stay on task with minimal to no supervision.
Able to successfully maintain customer relations, interpersonal relationships, team relations, and service.
Strong mechanical aptitude.
Excellent organization and time management skills.
Must be a self-starter and be able to accomplish tasks in a timely manner.
Great oral and written communication skills.
Must be comfortable performing basic mathematical functions.

Nice To Haves

Graduate of Technical or Vocational school, preferred.

Responsibilities

Trained and certified in preventive maintenance and installations.
Receives dispatched service calls as assigned and ensures a prompt response based on estimated time of arrival (ETA).
Performs preventative maintenance, troubleshoots or diagnoses service problems, and completes repairs as needed.
Checks quality of all products i.e.: checking syrup levels, changing out flavors, cleaning around machines, etc.
Maintains inventory and maintenance on equipment such as: parts, tools, and the company vehicle.
Reviews service orders and service performed with the respective supervisor.
Keeps his/her supervisor informed of customer concerns, needs, and up-selling opportunities.
Documents all work performed and closes out all activities upon completion.
Clearly communicates with both customers and co-workers.
Performs assigned general warehouse duties including but not limited to cleaning, organizing, rotating product, shipping and receiving of equipment, parts, and product.
Performs other duties as assigned by Supervisor.