Service Technician
ECHONOUS INC•Redmond, WA
•$25 - $30•Onsite
About The Position
The Service Technician will be responsible for unpacking and disinfecting medical equipment, evaluating product functionality, troubleshooting issues, and performing refurbishments and software updates. This role involves close collaboration with customer service, finished goods, and quality teams to ensure accurate inventory, fulfill orders, and support data collection. The technician will also be responsible for maintaining a clean and organized work area and adhering to regulatory compliance policies.
Requirements
- High school diploma or trade school equivalent
- At least 2 years experience as an assembler in an electronics manufacturing or service environment.
- Technical aptitude with background in medical equipment or electronics maintenance, repair or manufacturing preferred
- Aptitude for troubleshooting electronic equipment
- Demonstrated verbal and written communication skills in the English language with the ability to document and articulate technical findings to a variety of audiences
- Working knowledge of MS Word and Excel, Google Office Apps
- Familiar with Oracle based ERP system (NetSuite) preferred
- Organized and able to prioritize tasks while maintaining a high-level of accuracy
- Adhere to regulatory compliance policies to meet FDA and HIPAA regulations
- Ability to lift 30 pounds
- Works well in a fast-paced, dynamic team environment
- Positive attitude with willingness to learn and adapt
- Consistent attendance and punctuality
- Excellent written and reading comprehension and verbal communication skills in the English language.
- Must be a self starter.
Nice To Haves
- Technical aptitude with background in medical equipment or electronics maintenance, repair or manufacturing
- Familiar with Oracle based ERP system (NetSuite)
Responsibilities
- Unpackage and disinfect medical equipment and accessories with medical grade disinfecting wipes
- Match returned product against RMAs and receive into inventory
- Evaluate product functionality against associated customer complaints, document findings, close or escalate problem reports
- Troubleshoot product and component issues to assist in determining root cause, coordinate with engineering as necessary to obtain or provide assistance
- Follow procedures pertaining for evaluating, servicing, refurbishing and updating electronic equipment
- Create or modify procedures to create efficiencies and match current processes
- Apply software updates on equipment to support product refurbishment
- Partner with the Customer Service Administrator and Finished Goods personnel to fulfill customer orders of Service parts and refurbished equipment
- Partner with Quality to support data collection and presentation
- Maintain accurate Service inventory by performing inventory transactions as required to facilitate the movement of product into and out of Service
- Maintain clean, safe, and organized work areas at all times
- Perform other duties as assigned by management
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
