Service Technician - Intermediate

ADT•Norwood, MA

3d•$23 - $43

About The Position

The Residential Service Technician troubleshoots, configures, reconstructs, and programs existing security and site automation solutions. The technician advises customers and the customer care center about system status, performs inspections, and addresses customer concerns about security systems. Work includes servicing fire and carbon monoxide detection, networking, hosted video solutions, and access control; following wired and wireless technology and connection procedures; and testing system signals and communication with central monitoring to establish service. The role also involves locating and resolving problems with damaged equipment or wiring, adjusting, repairing, or replacing equipment and testing its operation, reading relevant plans, preparing trouble order forms for temporary repairs, and coordinating inspections or installations with appropriate agencies.

Requirements

At least 2 years of experience installing and inspecting or repairing ADT products or a comparable product line.
High school diploma or GED.
Service experience.
Technical aptitude.
Strong verbal communication and excellent communication skills.
Customer-focused and customer-driven mindset.
Ability to thrive in the face of uncertainty.
Ability to read building electrical and sprinkler plans as required for clearing equipment trouble.
Valid driver's license.

Responsibilities

Troubleshoot, configure, reconstruct, and program existing security and site automation solutions.
Service fire and carbon monoxide detection, networking, hosted video solutions, and access control.
Follow required wired and wireless technology and connection procedures.
Test and validate system signals and communication with central monitoring to establish service.
Help customers resolve problems and understand the protection in their homes.
Advise customers and the customer care center about system status and process inspections.
Locate and resolve problems with damaged equipment or wiring.
Adjust equipment, repair or replace inoperative equipment, and test it for operation.
Read blueprints and building, electrical, and sprinkler plans as required to complete repairs or clear equipment trouble.
Prepare trouble order forms to report temporary repairs.
Coordinate inspections or installations with police, fire departments, or other appropriate agencies.

Benefits

Medical insurance.
Dental insurance.
Vision insurance.
401(k) with employer matching.
Paid vacation and paid time off; employees accrue up to 120 hours in their first year, with the accrual rate increasing after the first year.
Tuition reimbursement.
Employee referral bonuses.
Short-term and long-term disability coverage.
Life insurance.
Wellbeing benefits.
Six paid holidays.
Coaching, development, and career growth opportunities.