Service Technician

NCR Atleos•Quebec, ON

8d•Onsite

About The Position

Reporting to the Service Supervisor, our Service Technicians provide exceptional technical and customer service, ensuring maximum performance on all ATMs. Service Technicians diagnose and repair ATMs, communicating and resolving any technical issues with customers. This individual will be responsible to service customers in and around the greater Ottawa area, Kingston, and Gatineau.

Requirements

High School Diploma required.
2 years’ experience fixing electronics and/or mechanical items either professionally or personally.
Valid Provincial driver’s license, with clean driving record.
Bilingual in English and French, both verbal and written.
Ability to pass a criminal and credit background check.
Understands the nature of shift and on-call working hour requirements.
Understands how to conduct themselves in the customer-focused nature of the service industry.
Astute attention to detail and strong problem-solving skills.
Team-focused attitude, supportive of co-workers.
Articulate communication skills, both verbally and in writing.
Excellent interpersonal skills and ability to stay calm through customer demands.
Ability to learn new technology.
Ability to operate a cargo van.
Ability to lift 50 pounds or more, on a consistent basis.
Ability to work collaboratively, utilizing cross-functional relationships to resolve problems.
Ability to work on a 3-week shift rotation, where you would be working evening and weekend shifts every 3 weeks.

Nice To Haves

Customer service training course, an asset.
Technical schooling, an asset.
At least 1 year of experience with online service call software, an asset.

Responsibilities

Stage new and used ATM terminals and ensure functionality and cleanliness, programming with correct parameters and testing communications.
Install and uninstall ATM terminals on-site.
Provide basic training to new customers on site on ATM loading and troubleshooting procedures, demonstrating machine functionality.
Guide customers over the phone to resolve issues, troubleshooting a series of procedures in order to resolve issues.
Conduct in-person service maintenance when issues cannot be resolved remotely, diagnosing, repairing and testing terminal for full functionality.
Conduct preventative maintenance on ATMs on site.
Provide support to internal departments and external customers, as required by helping with technical information support, explaining how to fix issues.
Provide weekday on-call support in the evenings and weekend on-call support to customers, as necessary on a rotating schedule with other Service Technicians within the team.
Perform inventory counts in vehicles, ensuring accuracy and that tools and equipment are in working order.
Maintain company vehicle provided, ensuring all regular maintenance occurs and reporting major issues.
From time to time, this individual will complete other duties as assigned by management, to assist with special projects.