Service Technician

DNOW•Billings, MT

14h

About The Position

The Service Technician delivers customer service during field visits or dispatches, supporting customer satisfaction, retention, and profitability. The role involves installing, repairing, maintaining, and testing equipment; diagnosing technical problems; documenting work; and communicating with customers and the technical team. The technician must work accurately, follow company procedures, adapt to changing schedules, and operate a vehicle safely.

Requirements

High school diploma and/or equivalent work experience.
Excellent interpersonal skills and proficient oral and written communication.
Basic reading skills and ability to follow directions.
Ability to troubleshoot, test, repair, and service technical equipment.
Ability to perform work accurately and thoroughly.
Ability to use reasoning to solve problems and develop new concepts or ideas.
Ability to work flexible shifts and adapt to changing work schedules.
Familiarity with mobile tools and applications.

Nice To Haves

Assembly experience preferred.

Responsibilities

Provide service and customer support during field visits or dispatches.
Tie workflow to schedule.
Manage on-site installation, repair, maintenance, and testing tasks.
Diagnose equipment errors or technical problems and determine appropriate solutions.
Produce timely and detailed service reports.
Document processes.
Operate a vehicle safely and use field automation systems.
Follow company procedures and protocols.
Cooperate with the technical team and share information across the organization.
Understand customer requirements and make appropriate recommendations or briefings within capabilities.
Build positive relationships with customers.