Service Technician (60355)

Parks Automotive Group•Cornelius, NC

15d•Onsite

About The Position

We are seeking a skilled and motivated Service Technician to join our team at Lake Norman Chrysler Dodge Jeep Ram. The ideal candidate will be responsible for performing maintenance and repairs on vehicles, ensuring high-quality workmanship and customer satisfaction. This is a full-time position with a day shift schedule, offering opportunities for training and career growth.

Requirements

At least 2 years of mechanical experience required.
Excellent communication service skills and essential computer skills.
Team player who enjoys working in a fast-paced environment.
A high level of motivation and demonstrated ability to learn and succeed.
Ability to read and comprehend instructions and information.
Proven knowledge of vehicle mechanical operations.
Valid driver's license with a good driving record.

Nice To Haves

Manufacturer certification is a plus but not required. We train and grow our own!

Responsibilities

Perform work specified on maintenance and repair orders with efficiency and in accordance with dealership standards.
Execute repairs under warranty to manufacturer specifications.
Diagnose, maintain, and repair vehicle automotive systems, including engine, transmission, electrical, steering, suspension, brakes, air-conditioning, etc.
Perform multi-point inspections.
Execute the service SOP (Standard Operating Procedures) at all times.
Utilize AutoPoint and keep all repair orders up to date and strive to maintain at least two recommendations per vehicle.
Fix the vehicle right the first time!
Make quality checks after each repair.
Save and tag parts of the job if under warranty or if requested by the customer.
Explain mechanical diagnoses and required repairs in a non-technical manner to service advisors and customers, providing an estimate of the time needed for additional repairs.
Test-drive vehicles before and after repairs and test components and systems using diagnostic tools and special service equipment.
Clock on and off all repair orders as required.
Learn new technical information and techniques in formal training sessions to keep up with rapidly changing technology.
Participate in manufacturer-sponsored training programs, schools, and events.
Adhere to company regulations and keep abreast of recalls, updates, and bulletins.
Report machinery malfunctions or defects to supervisor.
Ensure the customer's vehicles are kept clean.
Notify service advisor immediately of anything that has happened to change the appearance or conditions of the vehicles.
Input all vehicle recommendations and complete check sheets in MPI.
Find pricing and availability of needed parts in the 'notes' section in MPI.
Report any safety issues to management and ensure a clean working area.