Service Technician

Woda Cooper•Zanesville, OH

1d•Onsite

About The Position

The Service Technician will be responsible for maintaining positive interactions with residents and the public to enhance the community image and ensure superior resident retention. This role involves performing general and emergency maintenance of apartments and common areas, including snow removal during snow events that may occur after hours and on weekends. The technician will create and maintain a customer-centered service culture by demonstrating proactive hospitality with prospects, residents, family members, and fellow community associates. Maintaining confidentiality of prospect or resident information and ensuring an attractive community appearance with positive curb appeal are key aspects of this position. The role also includes daily cleaning and maintenance of the property, performing apartment turnovers, utilizing company databases and software, identifying and addressing maintenance issues and hazards, and documenting property inspections. The Service Technician must be available and on-call for emergencies after hours, weekends, holidays, or as assigned, and maintain a professional appearance with a designated maintenance uniform. Dependability, adherence to schedule, and the use of personal protective equipment are essential. The position also involves assisting with third-party inspections and participating in OSHA10 Training.

Requirements

Must be at least 18 years old with a high school diploma or GED.
Must be able to read and speak English and follow oral and written directions.
Thorough knowledge of general plumbing, and electrical.
Ability to read repair manuals.
Ability to use hand tools and power tools.
Ability to follow instructions.
Excellent time management skills.
Strong analytical and problem-solving skills.
Must possess a valid driver’s license and auto insurance.
Must be able to traverse a variety of properties with stairs and in a variety of weather conditions.

Nice To Haves

Previous experience in maintenance is preferred.

Responsibilities

Maintain positive interactions with residents and the public to enhance the community image and ensure superior resident retention.
Perform general and emergency maintenance of apartments and common areas including snow removal during snow events that may occur after hours and on weekends.
Create and maintain a customer-centered service culture by demonstrating proactive hospitality with prospects, residents, family members and fellow community associates.
Maintain confidentiality at all times related to prospect or resident information.
Maintain an attractive community appearance and overall positive curb appeal.
Responsible for daily cleaning and maintenance of the property, including sanitizing, dusting, sweeping, mopping, and handling waste disposal.
Perform turnover of apartments, including trash out, cleaning, painting, carpet shampooing and other repairs as necessary or directed.
Effectively utilize required company databases and software programs.
Identify actual and potential maintenance problems, including potential liability and workplace hazards, and take appropriate actions to handle the problems.
Document daily/weekly/monthly visual inspection of property for defects, condition of roofs, gutters, downspouts, walkways, safety concerns, parking lot and apartments.
Must be available and on-call for emergencies after hours, weekends, holidays or as assigned.
Maintain professional appearance with designated maintenance uniform required by company policy.
Dependable and able to report to work according to schedule and on time.
Utilize personal protective equipment to ensure a safe work environment as required by company policy.
Assist with any third-party inspections as needed.
Participate and complete OSHA10 Training.
Perform other related duties as assigned.