Service Technician

Martin Systems • Madison, WI

13d • Onsite

About The Position

Provide ongoing service, troubleshooting, maintenance, repair, and upgrades for electronic security systems (CCTV, Access Control, and alarm systems) to ensure continuous, reliable protection for customers. Perform physical and technical implementation of company products and deliver high-quality service to maintain customer satisfaction and system uptime.

Requirements

• Strong networking and IT background; comfortable with IP networking, switches, VLANs, and basic server/client configurations.
• Proficient in troubleshooting electrical and electronic systems, reading schematics, and using diagnostic tools.
• Problem-solving skills and the ability to work independently in the field.
• High school diploma or equivalent required
• Frequent movement and ability to lift up to 75 lbs.
• Ability to work in varied environments, including elevated positions, crawlspaces, and outdoors.

Nice To Haves

• 3-5+ years experience servicing Access Control and CCTV security systems for enterprise/industrial customers.
• 1–2 years alarm service and low-voltage experience preferred but not required.
• Relevant certifications (e.g., CCNA, manufacturer certifications) a plus.

Responsibilities

• Inspect, test, troubleshoot, diagnose, and repair CCTV, access control, alarm systems, and related components.
• Perform routine and scheduled maintenance, battery and siren testing, keypad programming, and component replacement.
• Program, network, configure, and commission software and hardware as required.
• Promptly report defective materials, equipment, or inaccuracies that may impact customer protection.
• Demonstrate system operation to customers and explain causes/consequences of false alarms and system behavior.
• Maintain accurate service records, complete work orders, and communicate clearly with supervisors and customers.
• Provide excellent customer service aligned with company mission and standards.
• May be required to respond to after-hours calls, weekends, and holidays (on-call responsibilities as assigned).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED