Standard Service Technician
About The Position
The Service Technician is responsible for providing hands-on and remote technical support to Hommel-Etamic customers. You will be part of an elite team of specialists who are responsible for new installations and ongoing support to existing installations in the field including troubleshooting, repair, preventative maintenance, training, and programming of Hommel-Etamic high-tech precision measuring systems. As part of the service team you will be self-motivated and will demonstrate professionalism and a positive attitude when servicing our customer needs to improve customer satisfaction, maximize customer retention, and increase profitability.
Requirements
- Ability to work a flexible schedule and adapt to changing work schedules
- Up to 90% travel
- Valid driver’s license and clean driving record provided annually
- Able to obtain a passport
- Critical thinker with strong problem-solving skills
- Team player
- Excellent time-management skills
- Excellent interpersonal and communication skills
- Able to read blueprints and electrical schematics
- Knowledge of geometric tolerances (GD&T)
- Accustomed to using mobile tools and applications
- Strong computer skills in word, excel and outlook
- Understanding of installing software, hardware and drivers on computer systems
- Background in the manufacturing industry - metrology experience a definite advantage
- Strong analytical skills
- Electromechanical aptitude
- U.S. Citizenship or qualified U.S. worker
Nice To Haves
- Technical diploma in mechatronics, manufacturing methods, or similar is preferred
- College preferred
- Experience in a customer support role a definite advantage
- Metrology experience a definite advantage
Responsibilities
- Install, program, calibrate, maintain and repair our measuring systems
- Train customers in the operation, programming and maintenance of our measuring systems
- Program and run-off customer specific applications
- Troubleshoot complex electro-mechanical systems
- Perform periodic maintenance & calibrations our measuring systems in customer facilities throughout North America and internationally
- Abide by all company policies and procedures
- Complete daily time tracking and reporting
- Complete daily expense tracking and reporting
- Work to a budget
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
