Service Technician

Lithia & Driveway•West Allis, WI

3d•Onsite

About The Position

We are seeking a skilled Service Technician to perform work as outlined on repair orders with efficiency and accuracy, in accordance with dealership and manufacturer standards. This role involves diagnosing malfunctions, completing repairs safely, and ensuring the quality of work through road-testing vehicles. The technician will accurately document time spent on repairs, work performed, and test procedures. A key aspect of this role is maintaining an inventory of personal tools and using shop supplies economically. The technician is also responsible for keeping their workspace clean and ensuring customer vehicles are returned in the same condition they were received. Continuous learning and development are crucial, including completing required training, acquiring and maintaining manufacturer and ASE certifications, and staying updated with technical bulletins. Effective communication with dealership personnel and reporting any safety or integrity concerns to management are also essential. Professional appearance and punctuality are expected.

Requirements

Strong attention to detail
Sense of urgency
Excellent communication
Competency: Passed manufacturer training and can perform repairs in the following areas with no supervision: Lube and Maintenance Services, Engine Repair, Suspension/Steering Repair, Brake Repair, Electrical/Electrical Systems Repair, Heating and A/C Repair, Engine Drivability Diagnosis and Repair (Optional)
Manufacturer certified in all areas listed above.
Minimum of 3 ASE certifications (Should be an ASE Master Technician)
Customer Pay Proficiency Level: Greater than 105%
Automotive Technical Knowledge – Three to five years’ experience
Acceptable driving record and a valid driver's license in your state of residence

Nice To Haves

Engine Drivability Diagnosis and Repair (Optional)

Responsibilities

Perform work as outlined on repair order with efficiency and accuracy, in accordance with Lithia and manufacturer standards.
Diagnose cause of malfunction.
Complete all work according to the applicable safety requirements.
Road-test vehicles to ensure quality of repair work.
Accurately record time spent on repairs utilizing company time clocking procedures.
Document work performed on repair order and document test procedures/results.
Provide and maintain an inventory of normal mechanics tools.
Use shop supplies and materials in a practical and economical manner.
Maintain an organized and clean workspace, completing a stall cleaning every day.
Ensure that customer’s vehicles are returned to them as clean as they were prior to being serviced.
Complete all required training.
Acquire and maintain manufacturer and ASE certifications by completing the necessary and required training.
Participate in and utilize technical training as assigned by management.
Review the technical bulletins and other publications as assigned by management.
Constructively communicate with other dealership personnel as required to satisfy customer needs.
Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its personnel, or customers.
Maintain personal grooming, hygiene, and uniform standards according to departmental policies.