Service Technician-Hand Hygiene Program

Ecolab•Miami, FL

5d•Hybrid

About The Position

This role supports the Sales force in executing Healthcare’s electronic Hand Hygiene Program (HHP), including customer trials, system implementations, scheduled and emergency service visits, and ongoing program/product maintenance activities. The position demands a strong technical foundation in installation techniques and tools, as well as heightened situational awareness to proactively identify and resolve service-related challenges. The Service Technician will work closely with Master Technicians, Regional Service Supervisors, contractors and external customers to ensure seamless program execution. Beyond HHP support, this role may contribute to additional hand hygiene and environmental hygiene initiatives as needed. The Service Technician must be adept at analyzing and interpreting field data to optimize system performance and enhance customer satisfaction.

Requirements

3-5 years of field service experience with a strong focus on troubleshooting and customer engagement.
High School Diploma or equivalent
Proficiency in basic hand tools, power tools, and installation techniques.
Strong data analysis skills for identifying trends and improving service effectiveness.
Working knowledge of Apple (iOS) devices, Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), and digital platforms.
Situational awareness, critical thinking, and adaptability to rapidly evolving challenges.
Ability to pivot plans on short notice while maintaining efficiency and customer satisfaction.
Excellent customer service skills, ensuring positive and professional experience for clients and colleagues.
Ability to obtain hospital credentialing as required.
Ability to pass extensive background check.

Nice To Haves

technical certifications are a plus.

Responsibilities

Install, maintain, and optimize the HHP Mesh Network to ensure seamless data transfer to cloud-based servers.
Analyze service data to identify performance trends, troubleshoot issues, and implement improvements.
Provide hands-on technical support to customers and internal teams, explaining key system components to infection prevention specialists, facilities managers, and nursing staff.
Manage onsite contractors, ensuring job completion, compliance with safety protocols, and superior customer experience.
Proactively identify and address service challenges using situational awareness and problem-solving skills.
Conduct comprehensive system audits, dispenser counts, and pre-installation assessments.
Respond to emergency service requests, both in-person and virtually, providing rapid resolution to maintain system integrity.
Train customers and sales representatives on best practices related to HHP, enhancing adoption and utilization.
Collaborate with cross-functional teams to drive continuous improvement in installation processes and service delivery.
Document service visits thoroughly, tracking technical issues, resolutions, and key performance indicators.