Service Technician (Service/Install)
About The Position
Furnaceguys, a division of RT Holdings Inc (Right Time Heating and Air Conditioning), is seeking energetic, motivated, and career-minded Installers and Service Technicians. As an industry leader serving 250,000 customers across Canada annually, we provide service and home comfort solutions, specializing in electrical, plumbing, and heating/cooling systems. We are committed to providing the best service and products through a dedicated, highly skilled workforce built on mutual respect. We value our employees as our most important resource, fostering growth in skills and wealth within a fun, culture-focused environment. We aim to be the best employers for our team of dynamic and enthusiastic professionals.
Requirements
- A minimum of 3 years recent HVAC experience with exposure to furnaces, central and ductless air conditioners, gas boilers, water heaters including tankless heaters.
- Valid Gas Fitter Two License.
- Residential Air Conditioning License (Journeyman or RedSeal).
- Valid Driver's License with a clean record.
- Clear criminal record.
- Demonstrated strong technical, customer service skills and company metrics in current and previous roles.
- Effective at HVAC lead generation and CPP enrolments.
- Comfortable working from heights and using a ladder.
- Accountable and responsible personality, delivering high customer satisfaction and has a positive, can-do attitude.
- Ability to work efficiently and effectively within a team environment.
Responsibilities
- Performing onsite installations, service, and repairs in residential homes.
- Ensuring customers' heating, ventilation, and air-condition equipment meets or exceeds the Technical Standards & Safety Authority’s codes and municipal building codes and standards.
- Following all Energy Star installation processes and procedures.
- Educating customers on proper care and maintenance and promoting various HVAC options.
- Completing general and specific HVAC equipment inspections.
- Maintaining a clean, fully stocked vehicle.
- Promoting products and services on every call.
- Providing a five-star experience on every call or resolving issues before leaving the customer's home.
- Requesting online reviews from customers.
- Contributing to high standards of health and safety.
- Completing the installation and commissioning of HVAC elements.
- Advising customers on potential services or treatments that work for them.
Benefits
- Competitive compensation
- A comprehensive benefits package including dental, health, prescription, and disability insurance
- Company matching RSP plan
- Additional incentive earnings
- Tuition reimbursement
- Company cell phone or Cell phone allowance provided
- Company vehicle with the ability to take home
- Tool Allowance
- Uniforms provided
- A long-term career with training and continual improvement and growth opportunities.
- Cross-functional career opportunities
- Relocation opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
