Service Technician

Siddons-Martin Emergency Group•Hutchins, TX

17d•Onsite

About The Position

Unless otherwise specified, the General Service Technician is responsible for all daily internal service-related interactions. The responsibility includes, but is not limited to, a dedication to the company’s mission statement, to company profitability and 100% customer satisfaction.

Requirements

Must be able to clearly demonstrate their ability to set and reach performance goals set forth by the owner/operator.
Must be willing to travel to other site locations and stations as needed.
Experience within the Refuse and Environmental industry
Proven track record of success
Excellent communication skills both verbal and written
Exceptional organizational methods (Work area, Safety, Tool & Equipment Organization)
Possess exceptional leadership and motivational skills
Dedication to customer service and business success
Ability to engage in and maintain positive relationships with employees and customers
Computer skills: Must be proficient with Microsoft Outlook Email, Microsoft Word & Excel programs as well with any company provided software
High School Diploma or GED
2 Plus years with experience in an automotive service related industry and/or technical school certificate.
Clean driving record with a Class B non-exempt CDL driver license or able to obtain within six months of hire.
Knowledge of repair principles and procedures in all areas of the Heavy Truck Repair Industry

Nice To Haves

ASE Heavy Truck Certifications are a plus

Responsibilities

Enforce all company policies as defined in the SMEG Company Handbook
Interact with entire service staff
Maintain clean/safe work areas, cleanliness of tool and ensure proper tool storage, for both personal and company owned
Maintain neat and professional personal appearance at all times
Perform proper and accurate vehicle diagnosis, services and repairs
Perform quality repairs and services in a timely manner
Provide Shop Foreman and Assistant Manager(s) with accurate estimated labor times
Provide Shop Foreman and Assistant Manager(s) with complete parts needed list
Participate in quality check process with Shop Foreman and Assistant Manager(s)
Understanding of productivity goals and review for areas in need of improvement
Follow company processes and procedures as defined in the SMEG operations manual
Participate in morning meetings with service staff to plan the day
Maintain accurate, timely and legible company designed reports and paperwork
Notice and report potential problem areas to management before they arise
Maintain a successful working relationship with outside vendors