Service Technician - Veterinary

Patterson Dental Supply•Roanoke, MN

8h•$28 - $36•Onsite

About The Position

The Service Technician Vet delivers post-sale services at customer sites, including setup, maintenance, and repair of products and services to ensure all function properly. This role performs a variety of maintenance and technical support on installed products, including troubleshooting, diagnosing, and resolving malfunctions. This role is also accountable to ensure customer satisfaction by advising customers on preventive maintenance and configurations that may favorably impact performance and providing user training on new products.

Requirements

High School Diploma or Equivalent
2 years of relevant work experience
Mechanical/Carpentry/Plumbing/Heating/Electrical/Electronic related experience
Requires basic computer skills and ability to use smart phone/tablet
Ability to respond to difficult situations and demanding people and delivers negative information in a way that enhances relationships
Drivers License Upon Hire

Nice To Haves

Trade school training in carpentry/plumbing/heating/electrical/electronic is highly desirable
Previous experience servicing and installing x-ray equipment
SAP experience
Knowledge of Microsoft Outlook, Excel and Teams is helpful
Certified, Licensed or Registered Veterinary Technician

Responsibilities

Independently respond to assigned customer service calls; diagnose problems and safely remove, modify, repair, and install all core veterinary equipment with minimal supervision
Learn and follow manufacturer guidelines on the operation, repair, maintenance and installation of equipment
Inspect pre-installed products for any defects or damages, as well as conducting final post-installation inspections for proper operation or additional damage; ensure all manufacturer, Federal, and State regulations are met
Maintain strong and supportive customer relationships by providing technical support after initial installation of Equipment, PC software, and hardware and ensuring that service commitments are met within standard response time
Verify specific manufacturer and Patterson guidelines, OSHA and other applicable laws and regulations are followed
Maintain all required records including (including service orders, confirmations, inventory, expense reports, time sheet, and equipment related items) timely and accurately
Comply with Company and department policies and standards; performs other duties as assigned
Establish and maintain productive, mutually beneficial relationships with customers, vendors and colleagues
Determine parts, supplies or tools needed to complete service requests; manages vehicle inventory through regular restocking and regular inventory audits
Maintain a quality driving record; proper vehicle maintenance should be scheduled regularly to ensure we maintain a safe fleet on the road
Ensures proper use and maintenance of all company provided assets, including but not limited to vehicle, phone, computer, parts, equipment, tools and uniforms