Service Technician Level 1
About The Position
Peak Water Services is dedicated to providing the best water and wastewater treatment solutions for our customers. We provide quality products and services backed by experienced wastewater and water treatment professionals who will ensure you get the most out of your water treatment system. Our knowledgeable staff is available to answer any questions you may have about our services or product. The Service Tech will assist customers and other employees by performing repairs, troubleshooting issues, evaluating and understanding their individual needs and formulating a plan to ensure they are met. The technician will inspect, maintain, and repair a variety of water and wastewater systems including pumps, valves, motors, lift stations, wells, and other systems. The technician will work on an assigned work schedule of 7:00 A.M. - 4:00 P.M. Monday - Friday, with the ability to work overtime hours as needed. The technician will travel to customer locations, and some of out state travel will be required. The technician will be expected to travel 10% - 15% of the time. The candidate may need to work on-call. This role offers opportunities for advancement into higher-level technical positions. Opportunities for advancement are based on performance and development.
Requirements
- High school diploma or equivalent required
- Must be able to use general business software (Microsoft Office, Google Docs, Excel, Adobe Acrobat) and hardware (smartphone/tablet, notebook computer, etc.)
- Able to obtain and maintain a DOT medical card and unrestricted driver’s license with acceptable MVR
- Ability to work outdoors and in varying weather conditions, and follow OSHA, MSHA, DOT, DEQ, EPA, and other applicable safety and regulatory standards
- Ability and willingness to learn continuously through training and independently are essential for this position
Nice To Haves
- Small to medium water and sewer utility systems knowledge, troubleshooting ability and equipment maintenance experience is preferred
- Previous experience in mechanical, electrical, construction, or related fields is highly preferred
Responsibilities
- Serves existing accounts by analyzing customer or company needs
- Establishes service by studying customer requirements; ordering and gathering equipment and parts; troubleshooting and testing
- Maintains rapport with customers by examining complaints; identifying solutions and suggesting improved methods and techniques, and recommending system improvements
- Projects and processes are typically unique and require problem-solving, research and critical thinking
- Ensure all company equipment is accounted for, operating correctly, and maintained in a proper manner by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventative maintenance; calling for repairs; and making sure all other employees follow the same instruction
- Document service actions by completing forms, reports, logs, and records by using tools such as MOXO, Service Pro, and Microsoft Office
- Update job knowledge by participating in educational opportunities; reading professional publications
- All other job duties and responsibilities as determined by management
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
