Field Service Technician (Level 1)

PepsiCo • Greer, IN

1d • Onsite

About The Position

An entry-level skilled position with a focus on training and skill development. The position is responsible for the installation, setup, repair, and ongoing maintenance of vending, cooling, and/or fountain equipment at customer accounts. The technician diagnoses equipment problems and uses judgment to determine the best course of action for repair or replacement. This role involves working independently and requires frequent customer contact. Must pass Pepsi Pro certification within the required timeframe.

Requirements

• Type 1 Refrigeration Certification required
• Must pass Pepsi Pro certification within required timeframe
• 18 years or older
• Ability to communicate effectively in English if CDL required
• Pass DOT Physical and DOT Road-test if required
• Adhere to DOT Regulations

Nice To Haves

• Working with mechanical systems (e.g., knowing mechanical concepts, troubleshooting and repairing appliances, performing basic household repair in plumbing, circuits, fuses, and electrical components, operating hand tools and power tools, etc.)
• Serving customers (e.g., resolving customer issues, ensuring appropriate communication with store managers, following up on customer requests, etc.)
• Working with basic refrigeration systems (e.g., understanding refrigeration cycle, Freon, compressors, evaporators, condensers, etc.)
• Working with electrical systems (e.g., understanding flow, wiring, outlets, etc.)
• Working with plumbing (e.g., working with drains, water supply, ice makers, shut-off valves, sweating copper, filtration systems, etc.)
• Equipment installation (e.g., HVAC, refrigeration, auto, copiers, fountain products, etc.)

Responsibilities

• Repair and perform preventative maintenance on marketing equipment
• Unload and reload equipment with products as necessary
• Educate customers on basic equipment repair and upkeep procedures
• Install equipment by making holes and routing lines to connect products to dispensing units, connecting water and gas supply, and finding drains for units with ice. For box syrup, build racks and connect lines
• Fill installed equipment and adjust to proper mixture
• Drive to location, evaluate situation and perform necessary work (may include plumbing, electricity, refrigeration, carpentry)
• Collect accurate and complete equipment and customer information
• Remove old parts and replace with new parts
• Maintain parts inventory on service truck
• Establish positive relationships with contacts at service calls
• Complete documentation on e-pad after each call
• Transport miscellaneous items (e.g., compressors for repair/scrap, cardboard for recycle, etc.)
• Follow all safety requirements, regulations, and processes
• Follow all driving rules and regulations when operating a company vehicle
• Complete all job role training modules (Pepsi Pro training)
• Build competence and skill in diagnosis and repair of beverage industry equipment
• Regular, reliable, predictable attendance

Benefits

• Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed