Service Technician/Installer

ALFRED WILLIAMS & CO INC•Columbia, SC

9d•Onsite

About The Position

The Service Technician & Installer is responsible for completing warranty-related and general service work for clients on site, as well as supporting furniture delivery and installation projects. This role requires strong problem-solving skills, safe and efficient use of hand tools, the ability to work collaboratively as part of the delivery and installation team, basic comfort with business systems, and a customer-service mindset.

Requirements

Valid driver’s license and clean driving record.
Experience using hand tools safely and effectively.
Strong customer service skills.
Ability to troubleshoot issues and solve problems independently.
Ability to drive a company vehicle to client locations for service, delivery, and installation work.
Basic ability to use Outlook and business systems such as Khameleon.
Ability to meet the physical demands of the role.
Ability to work collaboratively within a delivery and installation team environment.

Nice To Haves

Experience working with systems furniture.
Previous furniture installation or commercial installation experience.
Experience working in customer-facing field service or installation environments.

Responsibilities

Travel to client sites to complete service, warranty, delivery, and installation work.
Perform service work, small installation projects, showroom requests, and small furniture deliveries while coordinating with contractors and project teams to successfully complete projects.
Drive a company vehicle to perform scheduled service calls, deliveries, and installation assignments.
Complete furniture installations according to manufacturer specifications and project requirements.
Assist with loading, unloading, staging, and assembly of furniture products.
Diagnose service issues and determine practical repair solutions.
Use hand tools safely and effectively to complete installation, service, and repair tasks.
Read and follow installation instructions, floor plans, and project specifications.
Communicate professionally with clients while representing Alfred Williams & Company on site.
Deliver a high level of customer service throughout each client interaction.
Identify issues, troubleshoot problems, and resolve them in a timely manner.
Work collaboratively with project managers, designers, warehouse personnel, and the delivery and installation team to complete projects successfully.
Ensure work areas are clean, organized, and ready for client use upon project completion.
Use Outlook and Khameleon to support service-related communication and business processes.
Follow company and site safety expectations while performing service, delivery, and installation work.
Support physically demanding work that may include lifting, bending, squatting, twisting, pushing, and pulling.