Service Technician III - HVAC (Dade, Broward or Palm Beach County))

Progress Residential • Miami, FL

3d • Onsite

About The Position

As a leading property manager of single-family rental homes nationwide, Progress Residential takes great pride in creating an enjoyable living experience for its residents and an empowering, people-first culture for its team members. The Service Technician III - HVAC is a key associate responsible for providing an outstanding customer experience while maintaining cost and expense controls. This role works on the Property Management team to inspect, troubleshoot, and repair HVAC systems in Progress Residential single-family homes. Additional residential maintenance and repairs are required as needed.

Requirements

• High school diploma or equivalent required.
• Minimum of 5 years’ experience in general service and maintenance experience (painting, plumbing, carpentry, electrical, drywall repair, etc.).
• Minimum 5 years’ experience providing routine maintenance, cleaning, inspection, and repair of warm air furnaces, air conditioners, duct distribution systems, water heaters, and related piping and electrical.
• EPA Certification Required.
• Employee must have their own basic tools required to perform ongoing service in a residential environment.
• Must maintain reliable transportation daily that can professionally and safely transport required materials necessary to perform job functions (i.e., ladders, hot water heaters, appliances, etc.).
• Must possess a valid driver’s license in the working state.
• Available for on-call service, weekends, and evenings as needed.
• Must possess the ability to work and cope well under pressure, and meet multiple and sometimes competing and tight deadlines.
• Ability to interact with residents, and vendors/contractors tactfully and professionally.
• Strong organizational skills, communication and “people skills”.
• Regularly required to sit and stand for several hours at a time, to climb up and down stairs several times each day, and to lift 50 pounds with ease.
• Must be knowledgeable of all pertinent laws and EPA and OSHA regulations.
• Working knowledge of Microsoft Office software and working proficiency with handheld computer (i.e., Smartphone, iPad preferred).
• Honest, ethical, and handles things in a confidential manner.

Nice To Haves

• Technical College or Trade Program with HVAC Certification is preferred.
• Experience repairing all makes & models of residential appliances in customers’ homes preferred.
• Ability to maintain, inspect, diagnose and troubleshoot advanced issues and then repair or replace defective equipment or components on standard household appliances preferred.
• Ability to install all makes & models of residential appliances preferred.
• Previous experience in either the single-family or multi-family rental industry preferred.

Responsibilities

• Ability to quickly assess situations and determine appropriate steps to resolve service requests while providing outstanding customer service and representing Progress Residential.
• Perform scheduled and unscheduled/emergency preventative maintenance, inspections, and service requests, including replacement and modification of equipment or systems as needed or requested by customers.
• Diagnose and troubleshoot advanced issues, then repair or replace defective equipment, components, or wiring on HVAC equipment.
• Report all major repairs or replacements prior to any expenditure of funds.
• Always be aware of the condition of the property and take immediate steps to correct any unsafe conditions.
• Conduct all business in accordance with company policies and procedures and all state and federal regulations (such as Lead Based Paint, ADA, Fair Housing, HAZCOM Program OSHA, etc.).
• Ensure all workplace safety standards and practices are upheld.
• Complete service requests in a professional and timely manner.
• Maintain regular attendance and excellent punctuality.
• Perform other duties as assigned.

Benefits

• Competitive Compensation - Including performance-based bonuses that reward your contributions.
• Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.
• Generous Time Off – Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.
• Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
• A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED