Service Technician II
About The Position
Securitas Technology (STC), part of Securitas, is a global leader in integrated security solutions. They protect, connect, and optimize businesses through advanced technology. With a presence in 40 countries and over 13,000 employees, STC is dedicated to making the world a safer place and providing an exceptional client experience. Their approach centers on clients, leveraging their people, knowledge, and technology to deliver a connected ecosystem of health, safety, and security solutions and services. STC is looking for individuals with technical aptitude and experience in low voltage electronics, specifically in electronic security solutions. The role involves servicing STC products at customer sites, addressing post-installation issues with security systems and equipment, and undertaking special project work as needed.
Requirements
- High School diploma required or equivalent
- Familiarity installing and troubleshooting low voltage equipment
- Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms
- Strong working knowledge of Microsoft Office
- Strong written and verbal communications skills
- Working knowledge of network communications and IP addressing
- Excellent problem solving and analytical skills
- Excellent time management skills
- Positive attitude and strong work ethic
Nice To Haves
- Certifications in enterprise grade CCTV and Access Control systems a plus
Responsibilities
- Respond to trouble tickets to ensure application uptime and system performance
- Work individually and as a team to diagnose and resolve application issues
- Execute preventative maintenance tasks to maximize application availability and identify system faults
- Perform routine configuration changes (user permissions, application configuration, etc.)
- Document all system modifications through a digital change control tracking system
- Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience
- Perform pre-deployment end to end testing of all upgrades and major modifications
- Perform on site installations of software upgrades and major modifications
Benefits
- Highly competitive salary
- Company training and industry leading certification program
- Company Vehicle
- Company Cell Phone
- Medical, Dental, Vision, and Life Insurance
- Company Paid Short Term and Long-Term Disability
- 401K with 60% Match up to 6% of salary
- Paid vacation, holiday and sick time
- Educational Assistance
- Exceptional growth opportunities
- Wide variety of employee discounts on travel, equipment, and more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
