Service Technician II

Andersen Corporation•Torrance, CA

6d•Onsite

About The Position

Provide superior field support on RbA products by performing services. Service and repair previously installed RbA products. Analyze and resolve complex/escalated customers situations, determines corrective action to be taken and verify the action has fixed the situation in a cost efficient and effective manner. Keep team member informed as needed of customer interactions and actions taken to resolve service issues. Coach, train and mentor Service Techs. Keep service area neat and organized; inventory service stock area of warehouse; request material replenishment as needed; provide detailed information to Service RSRs. Provide Signature Service to homeowners and peers. Advanced knowledge of RbA window and door installation techniques and ability to correct installation errors. Other duties as assigned by supervisor.

Requirements

High school degree
Valid driver's license with clean driving record
Basic construction techniques
Good knowledge of basic construction and building materials
Knowledge of terminology of the construction industry
Demonstrated ability to confidently handle confrontation/conflicts using a tactful and diplomatic approach
Basic math skills
Legible writing
Basic personal computer skills in word and excel

Nice To Haves

2 or more years of window installation experience preferred

Responsibilities

Perform services on RbA products.
Service and repair previously installed RbA products.
Analyze and resolve complex/escalated customer situations.
Determine and verify corrective actions for service issues.
Inform team members of customer interactions and actions taken.
Coach, train, and mentor Service Techs.
Maintain a neat and organized service area.
Inventory service stock and request material replenishment.
Provide detailed information to Service RSRs.
Provide Signature Service to homeowners and peers.
Correct installation errors with advanced knowledge of RbA window and door installation techniques.