Service Technician II

Superior Plus Propane Talent Acquisition • Kawartha Lakes, ON

73d • $28 - $30

About The Position

We are seeking a Service Technician II to join our team in Peterborough, ON. Reporting directly to the District Manager, the Service Technician II is responsible for installing and servicing residential and commercial propane related equipment under 400,000 BTUs. The Service Technician II will also be accountable for upholding the highest standards for safety in the servicing and handling of propane and propane related equipment and for conducting regular vehicle inspections and maintenance.

Requirements

• Provincial certificates and record of training are required (G2 Gas License minimum)
• A minimum of five (2) years of experience.
• Advanced technical knowledge of propane appliances, equipment and plant operations.
• Excellent knowledge of B149 code.
• Valid driver’s license with three (3) years’ commercial driving experience and clean drivers abstract.
• WHMIS and TDG training and certification.
• Physically capable of lifting heavy objects on a regular basis.
• Good customer service skills.
• Good communications skills.
• Knowledge and ability to use computers, specifically the on board truck computers.

Nice To Haves

• HVAC certification and qualifications are preferred.

Responsibilities

• Apply advanced technical knowledge in the installation and service of complex residential and commercial propane and natural gas related equipment. This will include, but is not limited to repairs, dispenser inspections and re-qualifying cylinders, the installation and service of propane tanks and propane and natural gas appliances. Provision of preventative maintenance solutions and scheduled maintenance for residential and commercial applications and customers.
• Safe operation of the crane truck and other service vehicles required to perform tank installations, relocation's and pickups.
• Maintain, request and stock service truck with inventory. Ensure all necessary parts, materials and supplies, and equipment is available to perform daily work orders and meet customer requests.
• Collect customer signature/stamps and payments for deposit if necessary utilizing OBTC technology.
• Apply lock out procedures in unsafe customer installations.
• Conduct and maintain the highest standard of safety in all activities and operations ensuring compliance with the regulatory bodies and relevant regulations. This includes conducting and, if applicable documenting, pre and post vehicle inspections, site inspections and visual tank inspections.
• Collaborate with the Service Coordinator frequently for routing and scheduling information. Notify the Service Coordinator of any service, customer, routing, scheduling or safety issues immediately to obtain their guidance and instruction on how to resolve the issue or situation.
• Collaborate with the Market Manager or Field Operations Manager and inform them of any successes, issues or challenges encountered. Obtain their approval for overtime and submit hours worked on a timely basis bi-weekly.
• Provide exceptional customer service by promoting the company and its products and services positively and maintaining good customer relations.
• Seek, identify and capitalize on sales opportunities by providing product information, brochures with basic price and a contact number.
• Provide training and direction to Service Technician I (apprentice), as needed.

Benefits

• Culture: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do.
• Opportunity: A continuous focus on professional development with many opportunities for training & career growth.
• Health & Wellness: Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s challenges.
• Competitive Compensation: We offer a highly competitive salary package, ensuring that your hard work and dedication are recognized and rewarded accordingly.
• Flexibility: We understand the importance of work-life balance, we offer flexible work arrangements to ensure our field staff are home every night.
• Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.
• Safety Focused: We care about you and have committed to a zero-harm workplace.
• Eligible employees may earn performance-based incentives and have access to comprehensive benefits and retirement plans with matching contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed