Service Technician II

Progress Residential • Tampa, FL

3d • Onsite

About The Position

As a leading property manager of single-family rental homes nationwide, Progress Residential takes great pride in creating an enjoyable living experience for its residents and an empowering, people-first culture for its team members. The Service Technician II is a key associate in providing an outstanding customer experience while providing cost and expense controls. The Service Technician II works on the Property Management team to inspect, troubleshoot and repair various systems and components in Progress Residential single-family homes. Additional residential maintenance and repairs are required as needed.

Requirements

• High school diploma or equivalent required
• Must have a valid Driver’s License in the working state
• Minimum of 3 years’ experience in general service and maintenance experience (painting, plumbing, carpentry, electrical, drywall repair, etc.)
• Required equipment - Employee must have their own tools required to perform ongoing service in residential environment
• EPA Certification Required
• Must possess ability to work and cope well under pressure, meet multiple and sometimes competing and tight deadlines
• Ability to interact with residents, and vendors/contractors tactfully and professionally
• Strong organizational skills, communication and people-skills
• Must be knowledgeable of all pertinent laws and EPA and OSHA regulations

Nice To Haves

• Technical College or Trade Program with HVAC Certification is preferred
• Minimum 2 years’ experience repairing all makes & models of residential appliances in customers’ homes preferred
• Ability to maintain, inspect, diagnose and troubleshoot typical issues and then repair or replace defective equipment or components on standard household appliances is preferred
• Ability to install all makes & models of residential appliances preferred
• Previous experience in either the single-family or multi-family rental industry preferred
• Working knowledge of Microsoft Office software and working proficiency with handheld computer (i.e., Smartphone, iPad is preferred)
• Honest, ethical and handles things in confidential manner

Responsibilities

• Ability to quickly assess the situation and determine the appropriate steps necessary to resolving the service requests while providing outstanding customer service and being an ideal representative of Progress Residential
• Perform scheduled and unscheduled/emergency preventative maintenance, inspections, and service requests including replacement, and modifications of equipment or systems as needed or requested by customers, involving the following daily: Electrical, plumbing, Appliances, Water irrigation systems, Stairs, gates, fences, patios, railings, Tile, carpet, and flooring, Roofing, gutters, fasteners, Interior/exterior lights and ceiling fans, Fireplaces and Gas fixtures, Shutters, doors, cabinets, windows, sliding glass doors and locks, Leaks, Drywall and Painting, Pool areas, tile, hot tub/spa, pool furniture, Other Service areas as required
• Diagnose and troubleshoot basic HVAC items to include, thermostat, batteries and filters
• Report all major repairs or replacements prior to any expenditure of funds
• Must be always aware of the condition of the property and take immediate steps to correct any unsafe condition
• Conducts all business in accordance with company policies and procedures and all state and federal regulations (such as Lead Based Paint, ADA, Fair Housing, HAZCOM Program OSHA, etc.)
• Ensures all workplace safety standards and practices are upheld
• Completes service requests in a professional timely manner
• Maintains regular attendance and excellent punctuality
• Follow Fleet vehicle maintenance schedule and keep an organized and clean vehicle/workspace
• This role is considered Safety Sensitive and full compliance with all Fleet policies and procedures must be always adhered to

Benefits

• Competitive Compensation - Including performance-based bonuses that reward your contributions.
• Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.
• Generous Time Off – Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.
• Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
• A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED